Principal Consultant: Generative AI & Amazon Connect

Premier Staffing Partners, Inc.; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Premier Staffing Partners is seeking a Principal Consultant specializing in Amazon Connect and Generative AI to help organizations modernize customer engagement through AI-driven contact center solutions. This role blends strategy, solution architecture, and hands-on AI development, partnering with leaders and technical teams to identify opportunities and define implementation roadmaps.

You will design scalable cloud and AI architectures, guide workshops, and produce architecture guides while

Qualifications

• Experience designing enterprise Generative AI or Agentic AI solutions.
• Hands-on experience with Large Language Models (LLMs), prompt engineering, AI orchestration, and modern AI architecture patterns.
• Experience implementing or architecting solutions within Amazon Connect environments.
• Working knowledge of Amazon Connect capabilities, including contact flows, Agent Workspace, Contact Lens, reporting, Amazon Lex, and AI-enabled customer and agent experiences.
• Experience evaluating enterprise data, knowledge repositories, and Retrieval-Augmented Generation (RAG) solutions.
• Ability to translate business requirements into technical architectures, implementation roadmaps, and actionable solution designs.
• Understanding of customer experience best practices, including self-service, authentication, escalation paths, intelligent routing, and agent handoff.
• Excellent communication, presentation, and stakeholder facilitation skills.
• Experience collaborating with business leaders, architects, developers, cloud engineers, security teams, and operations teams.

Responsibilities

• Lead discovery workshops with business and technical stakeholders to identify opportunities for AI within contact center environments.
• Design scalable solution architectures utilizing Amazon Connect, LLMs, conversational AI, and agentic AI technologies.
• Assess enterprise knowledge bases, content quality, data accessibility, and integration readiness to support AI-powered customer experiences.
• Develop strategic roadmaps outlining implementation priorities, business value, technical dependencies, and adoption strategies.
• Design intelligent self-service experiences, virtual assistants, agent-assist capabilities, knowledge recommendations, automated summarization, and workflow automation.
• Collaborate closely with cloud, platform, integration, and engineering teams to ensure solution designs are practical and implementation-ready.
• Produce technical documentation, architecture diagrams, and implementation guidance.
• Advise clients on AI governance, security, responsible AI practices, prompt engineering, monitoring, and operational best practices.
• Support clients throughout solution planning, design, and delivery while serving as a trusted technical advisor.

Skills

Generative AI

Agentic AI

LLMs

Prompt engineering

Amazon Connect

Solution architecture

Stakeholder facilitation

Enterprise consulting

Tools

Amazon Connect

Lex

RAG systems

Job description

Premier Staffing Partners is seeking a Principal Consultant specializing in Amazon Connect and Generative AI to help organizations modernize customer engagement through AI-driven contact center solutions. This role blends strategy, solution architecture, and hands-on AI development, partnering with leaders and technical teams to identify opportunities and define implementation roadmaps.

You will design scalable cloud and AI architectures, guide workshops, and produce architecture guides while