Lead Technical Program Manager, AI Solutions

Amazon Web Services (AWS); Seattle (WA); On-site; USD 170,000 - 239,000; Full time

Job summary

Amazon Development Center U.S., Inc. seeks a Senior Technical Program Manager for Amazon Customer Engagement Experiences to shape the technical product and execution vision for one of Amazon's fastest-growing businesses.

You will lead cross-functional teams across engineering and external partners, drive large-scale program delivery, manage release schedules, and report progress to executives while building high-quality, scalable, customer-focused solutions.

Qualifications

• 7+ years of technical product or program management experience.
• 10+ years of working directly with engineering teams experience.
• 5+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Connect Customer Engagement Experiences is dedicated to ensuring that Amazon Connect Customer the innovative cloud-based contact center used by millions of support agents every day is able to deliver industry-leading agentic applications and experiences that enable our customers to deeply engage their own customers at a scale and depth never before possible. As the Principal TPM for Amazon Customer Engagement Experiences you'll help shape the technical product and execution vision for one of Amazon's fastest-growing businesses.
• In this role you'll...
• Work across a diverse set of stakeholder organizations to prioritize and manage large development projects
• Partner with external companies to bring Connect Customer integrations onto their desktops
• Connect the dots across many sub-teams to ensure consistent execution
• Track and report data and manage organizational mechanisms to help stakeholders understand the business
• Report on team status across several executive communication channels

Skills

Technical program management

Cross-functional collaboration

Data-driven decisions

Job description

Amazon Development Center U.S., Inc. seeks a Senior Technical Program Manager for Amazon Customer Engagement Experiences to shape the technical product and execution vision for one of Amazon's fastest-growing businesses.

You will lead cross-functional teams across engineering and external partners, drive large-scale program delivery, manage release schedules, and report progress to executives while building high-quality, scalable, customer-focused solutions.