Principal Technical Product Manager – Customer Deployment

Jobtailor

Massachusetts

On-site

USD 140,000 - 190,000

Full time

4 days ago

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Job summary

Jobtailor in the United States is seeking an experienced Deployment Leader to oversee end-to-end customer deployments for the TrueChoice Defense portfolio. You will guide cross-functional teams, liaise with customers, and ensure compliant, timely delivery of deployment plans and roadmaps.

Responsibilities include coordinating procurement, site readiness, and vendor demonstrations, while maintaining data sovereignty and export control compliance.

Qualifications

Bachelor’s degree or higher with seniority in customer deployment leadership or equivalent.
Alternative: Associate’s degree with extensive deployment leadership experience.
High School Diploma with significant professional deployment leadership background.

Responsibilities

Manage the deployment pipeline across the TrueChoice Defense portfolio.
Track active and prospective rollouts and identify expansion opportunities.
Partner with Customer Experience to shape win strategies and capture Voice of the Customer input.
Complete customer deployment questionnaires and technical readiness assessments.
Build cost estimates and financial justifications for deployment proposals.
Present solution strategies, implementation roadmaps, and deployment schedules to customer leadership.
Operationalize approved technical designs during customer rollouts.
Coordinate maintenance windows, site readiness, and customer IT access.
Manage site access passes, escort clearances, and facility scheduling for installation engineers.
Execute procurement workflows, purchase requisitions, purchase orders, vendor onboarding, and hardware delivery.
Manage hardware budgets, freight, customs clearance, and delivery to customer sites.
Secure software Trade Agreements Act compliance, export clearances, and regional certifications.
Plan and support vendor product demonstrations.
Serve as primary operational contact for customer leadership and facility leads.
Coordinate executive communications, support channels, government reporting, and SLA status.
Advise on technical site surveys and hardware vendor selection.
Assemble operational handover packages and drive transition to long-term support.
Uphold data sovereignty and export control requirements.
Provide principal-level leadership and mentorship across the D&S Digital Technology team.
Improve onboarding playbooks, procurement handoffs, readiness templates, and deployment cycle times.
Align cross-functional teams and vendors to remove deployment blockers.
Apply FLIGHT DECK, lean operating practices, user-centric design, outcome-based decisions, and AI opportunities

Skills

Deployment pipeline management

Technical readiness assessments

Cost estimation

Financial justification

Operational handover packages

Data sovereignty

Export control compliance

Technical site surveys

Vendor demonstrations

Enterprise deployments

Education

Bachelor's degree

Associate's degree

High School Diploma

Tools

ServiceNow

FLIGHT DECK

Agile frameworks

Scrum

Kanban

Job description

Manage the deployment pipeline across the TrueChoice Defense portfolio
Track active and prospective rollouts and identify expansion opportunities
Partner with Customer Experience to shape win strategies and capture Voice of the Customer input
Complete customer deployment questionnaires and technical readiness assessments
Build cost estimates and financial justifications for deployment proposals
Present solution strategies, implementation roadmaps, and deployment schedules to customer leadership
Operationalize approved technical designs during customer rollouts
Coordinate maintenance windows, implementation timing, site readiness, and customer IT access
Manage site access passes, escort clearances, and facility scheduling for installation engineers
Execute procurement workflows, purchase requisitions, purchase orders, vendor onboarding, and hardware delivery
Manage hardware budgets, freight, customs clearance, and delivery to customer sites
Secure software Trade Agreements Act compliance, export clearances, and regional certifications
Plan and support vendor product demonstrations
Serve as primary operational contact for customer leadership and facility leads
Coordinate executive communications, support channels, government reporting, and SLA status
Advise on technical site surveys and hardware vendor selection
Assemble operational handover packages and drive transition to long-term support
Uphold data sovereignty and export control requirements
Provide principal-level leadership and mentorship across the D&S Digital Technology team
Improve onboarding playbooks, procurement handoffs, readiness templates, and deployment cycle times
Align cross-functional teams and vendors to remove deployment blockers
Apply FLIGHT DECK, lean operating practices, user-centric design, outcome-based decisions, and AI opportunities

Requirements

Bachelor's degree from an accredited university or college with a minimum of 10 years of professional experience, OR Associate's degree with a minimum of 13 years of professional experience, OR High School Diploma with a minimum of 15 years of professional experience
Minimum of 7 years of professional experience in customer deployment leadership, technical program or product management, or a related Distinct Area of Work (DAW)
Military experience is equivalent to professional experience
Legal authorization to work in the U.S. is required
Must be eligible to access export-controlled information without an export license
Must meet the status of a U.S. Person: U.S. lawful permanent resident, U.S. Citizen, or protected individual with asylee or refugee status
Proven ownership of enterprise customer deployments end to end
Hands-on technical understanding and ability to turn architecture into deployment-ready execution plans
Experience delivering in an Agile environment (Scrum and Kanban)
Experience partnering with engineering and architecture teams
Ability to document readiness and cost estimates and size effort and timelines credibly
Understanding of procurement, sourcing, vendor decisions, compliance, cost, and schedule
Understanding of Federal and commercial markets
Experience with AI and identifying opportunities for its application
ServiceNow experience or knowledge is relevant to the deployment environment

Core Competencies

Demonstrates expertise in managing customer deployment processes, including technical program management, procurement workflows, and compliance with export control requirements. Proven ability to lead cross-functional teams and deliver solutions in an Agile environment while ensuring customer satisfaction and operational efficiency.

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