Senior Customer Engineer, Majors

Jobtailor

New York (NY)

On-site

USD 150,000 - 190,000

Full time

4 days ago

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Job summary

Jobtailor in New York invites a Senior Solutions Engineer to lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures.

You will define PoC plans, deliver architectural diagrams, and guide deployment strategies across customers and partners, while addressing security questions and complex requirements. Travel up to 20–50% may be required.

Qualifications

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills and ability to translate technical concepts into business outcomes
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas
Deep understanding of Internet fundamentals including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE
Expertise in Internet performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Travel up to 20–50% may be required
Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Responsibilities

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and complex architectural requirements
Own solution deployment strategy across customers, partners, or Cloudflare Professional Services
Oversee technical onboarding and implementation as the primary executive and engineering contact
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry variable quota tied to new business acquisition and account growth
Identify cross-sell and up-sell opportunities based on product usage data
Lead technical Quarterly Business Reviews for C-level executives
Advise customers throughout onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Design and govern technical resources, SOPs, architectural best practices, and technical guides

Skills

Solutions Engineering

Network security

Communication

Python

RESTful APIs

GraphQL

Infrastructure-as-Code

CI/CD

Education

Degree in Computer Science / Engineering

Tools

AI Agents

LLMs

Developer Tooling

Workflow Automation

Telemetry Monitoring

Job description

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and complex architectural requirements
Own solution deployment strategy across customers, partners, or Cloudflare Professional Services
Oversee technical onboarding and implementation as the primary executive and engineering contact
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry variable quota tied to new business acquisition and account growth
Identify cross-sell and up-sell opportunities based on product usage data
Lead technical Quarterly Business Reviews for C-level executives
Advise customers throughout onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Design and govern technical resources, SOPs, architectural best practices, and technical guides

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills and ability to translate technical concepts into business outcomes
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas
Deep understanding of Internet fundamentals including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE
Expertise in Internet performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Travel up to 20–50% may be required
Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Core Competencies

Demonstrates expertise in designing and implementing complex enterprise network and security architectures, with a strong focus on customer engagement and technical onboarding. Proficient in leveraging technical knowledge to drive business outcomes and enhance customer satisfaction through effective communication and strategic planning.

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