Deployment Strategist – Payor

Hippocratic AI Inc.; Seattle (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor is seeking a seasoned Deployment Lead to orchestrate payor implementations in the United States, collaborating with customers and internal teams to ensure successful rollouts. The role emphasizes planning, risk tracking, and stakeholder communication across clinical, IT, and operations functions.

Ideal candidates bring enterprise healthcare deployment experience, strong project leadership, and a track record of delivering scalable deployment frameworks that improve time-to-value and

Qualifications

• Experience in deployment, implementation, customer success, strategic operations, consulting, or a related customer-facing role, ideally with enterprise or healthcare customers.
• Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics.
• Proven ability to manage complex customer engagements with multiple stakeholders across operations, clinical programs, IT, compliance, and executive functions.

Responsibilities

• Lead deployment planning and execution for payor customers, including timelines, ownership, milestones, and implementation outcomes.
• Coordinate deployment, product, engineering, and customer-facing teams to align on rollout.
• Drive implementation readiness through stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation.
• Identify and resolve blockers affecting go-live timelines, member experience, internal operations, or customer outcomes.
• Guide customers through rollout, adoption, organizational change, and expectation-setting.
• Capture deployment learnings and create repeatable playbooks, templates, and best practices.

Skills

Deployment Planning

Customer Success

Healthcare Workflow Understanding

Project Leadership

Cross-Functional Coordination

Tools

AI

Digital Health Tools

Member Operations Tools

Care Navigation

Job description

• Lead deployment planning and execution for payor customers, including timelines, ownership, milestones, and implementation outcomes
• Partner with customer stakeholders to understand business priorities, workflows, compliance considerations, and implementation constraints
• Translate customer needs into actionable deployment plans
• Coordinate deployment, product, engineering, and customer-facing teams
• Drive implementation readiness through stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation
• Identify and resolve blockers affecting go-live timelines, member experience, internal operations, or customer outcomes
• Guide customers through rollout, adoption, organizational change, and expectation-setting
• Capture deployment learnings and create repeatable playbooks, templates, and best practices
• Use deployment insights to inform product and process improvements
• Support or lead a major payor deployment milestone by day 90
• Lead multiple payor deployments and contribute to faster time to value, stronger adoption, and scalable delivery within 12 months
• Work with implementation managers, engineers, product managers, customer success partners, clinical experts, and customer stakeholders
• Travel for on-site implementation support, customer meetings, training, and go-live activities

Requirements

• Experience in deployment, implementation, customer success, strategic operations, consulting, or a related customer-facing role, ideally with enterprise or healthcare customers
• Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics
• Proven ability to manage complex customer engagements with multiple stakeholders across operations, clinical programs, IT, compliance, and executive functions
• Excellent communication skills to translate between customer goals, operational realities, and internal execution plans
• Strong project leadership and problem-solving skills
• Track record of driving execution across cross-functional teams and maintaining momentum through complex implementations
• Ability to balance strategic thinking with operational follow-through
• Direct experience with health plans, managed care organizations, payors, or adjacent healthcare organizations preferred
• Familiarity with care management workflows, utilization management, member engagement, operational change management, and cross-functional coordination preferred
• Experience building or improving deployment processes, playbooks, and delivery frameworks preferred
• Experience with AI, digital health, member operations tools, care navigation, or healthcare technology deployments preferred
• Familiarity with HIPAA and related data-handling considerations preferred
• United States work authorization is addressed in the application form

Core Competencies

Demonstrates expertise in leading deployment planning and execution for payor customers, with a strong focus on stakeholder alignment, operational dynamics, and implementation outcomes. Proven ability to translate customer needs into actionable plans while driving execution across cross-functional teams in the healthcare sector.

Highest-signal resume keywords

• Deployment Planning
• Customer Success Management
• Healthcare Workflow Understanding
• Project Leadership
• Cross-Functional Coordination

ATS Optimization Keywords

Hard Skills

• Implementation
• Strategic Operations
• Problem-Solving
• Process Improvement
• Deployment Frameworks

Soft Skills

• Excellent Communication
• Stakeholder Management
• Organizational Change Management

Industry Keywords

• Payor
• Healthcare
• HIPAA
• Managed Care Organizations
• Care Management Workflows

Tools & Technologies

• AI
• Digital Health Tools
• Member Operations Tools
• Care Navigation