Director, Customer Implementation

Jobtailor; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Jobtailor seeks a seasoned leader to own and drive high-stakes enterprise accounts. You will guide delivery across technical workstreams, mentor ICs, and navigate complex stakeholder environments to ensure customer value beyond milestones.

You will operate with substantial autonomy, learn new industries quickly, and travel regularly to customer sites, aligning strategy with long-term objectives for impactful outcomes.

Qualifications

• Proven experience navigating high-pressure, complex implementations.
• Experience leading teams with strong technical individual contributors.
• Exceptional problem-solving ability, including structuring ambiguous challenges and providing actionable recommendations under pressure.
• Demonstrated ability to learn new industries or domains quickly.
• Radical independence and ability to operate with high autonomy and low hand-holding.
• Experience as a CEO, COO, Head of Delivery, or senior generalist in a technical product company operating in a highly complex environment; or as a senior consultant leading technical delivery from strategy through execution; or as a technical program lead managing cross-functional teams on high-stakes, large-scale implementations.
• Technical intuition to validate solutions and identify inefficiencies.
• Willingness to travel regularly to customer sites.
• Candidates preferably based near their primary customer.

Responsibilities

• Develop and maintain a living account strategy aligned with long-term objectives
• Ensure implementations realize actual customer business value beyond milestone completion
• Lead, mentor, challenge, and coach a small team of technical individual contributors
• Unblock team workflows and maintain high performance standards
• Map influence, build multi-level relationships, and navigate complex enterprise stakeholder environments
• Drive stakeholder consensus through organizational navigation
• Exercise decisive judgment about escalation and independent problem resolution
• Diagnose issues quickly and take corrective action under pressure
• Own high-stakes enterprise accounts with autonomy across technical workstreams and demanding stakeholders

Skills

Team Leadership

Problem-Solving

Stakeholder Management

Technical Intuition

High Autonomy

Tools

Complex Implementation Management

Technical Program Management

Cross-Functional Team Leadership

Strategy Development

Execution Planning

Job description

• Develop and maintain a living account strategy aligned with long-term objectives
• Ensure implementations realize actual customer business value beyond milestone completion
• Lead, mentor, challenge, and coach a small team of technical individual contributors
• Unblock team workflows and maintain high performance standards
• Map influence, build multi-level relationships, and navigate complex enterprise stakeholder environments
• Drive stakeholder consensus through organizational navigation
• Exercise decisive judgment about escalation and independent problem resolution
• Diagnose issues quickly and take corrective action under pressure
• Own high-stakes enterprise accounts with autonomy across technical workstreams and demanding stakeholders

Requirements

• Proven experience navigating high-pressure, complex implementations
• Experience leading teams with strong technical individual contributors
• Exceptional problem-solving ability, including structuring ambiguous challenges and providing actionable recommendations under pressure
• Demonstrated ability to learn new industries or domains quickly
• Radical independence and ability to operate with high autonomy and low hand-holding
• Experience as a CEO, COO, Head of Delivery, or senior generalist in a technical product company operating in a highly complex environment; or as a senior consultant leading technical delivery from strategy through execution; or as a technical program lead managing cross-functional teams on high-stakes, large-scale implementations
• Technical intuition to validate solutions and identify inefficiencies
• Willingness to travel regularly to customer sites
• Candidates preferably based near their primary customer

Core Competencies

Demonstrates expertise in leading high-stakes enterprise accounts with a focus on delivering customer business value through effective team management and problem-solving. Capable of navigating complex stakeholder environments and driving consensus while maintaining high performance standards.

Highest-signal resume keywords

• Team Leadership
• Problem-Solving
• Stakeholder Management
• Technical Intuition
• High Autonomy

ATS Optimization Keywords

Hard Skills

• Complex Implementation Management
• Technical Program Management
• Cross-Functional Team Leadership
• Strategy Development
• Execution Planning

Soft Skills

• Coaching
• Decisive Judgment
• Relationship Building
• Adaptability
• Pressure Management

Industry Keywords

• Enterprise Accounts
• High-Stakes Implementations
• Technical Delivery
• Customer Business Value
• Organizational Navigation