Senior Customer Engineer, Majors

Jobtailor

Arizona

On-site

USD 120,000 - 180,000

Full time

6 days ago

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Job summary

Jobtailor seeks a technically adept customer-facing specialist to map customer infrastructure to Cloudflare architectures and drive successful onboarding and value realization.

You will lead PoCs, deliver architectural demonstrations, and guide deployments with a focus on security, performance, and reliability across enterprise environments.

Qualifications

Experience in a customer-facing technical role and ability to translate technical concepts into business outcomes.
Proven track record in quota-carrying or revenue-aligned environments.
Deep understanding of Internet fundamentals and security concepts (WAF, Zero Trust, TLS).
Strong presentation and stakeholder management skills.
Proficiency in Python/JavaScript/Bash or similar languages.

Responsibilities

Lead technical discovery with Account Executives and map customer infra to Cloudflare architectures.
Define scope and evaluation plans for Proofs of Concept and Technical Validations.
Deliver tailored technical presentations, diagrams, and demonstrations.
Oversee onboarding and implementation as primary executive contact.
Design migration/onboarding blueprints including DNS migrations and ZT rollouts.
Lead technical Quarterly Business Reviews with executives.

Skills

Customer-facing tech

Architectural design

Communication

Quota-driven selling

SaaS metrics

Presentation & Stakeholder Mgmt

Cloud/network fundamentals

Programming scripting

REST/GraphQL APIs

CI/CD & IaC

Travel willingness

Export controls awareness

Education

Undergraduate or Graduate Degree in CS/Engineering

Engineering Degree

Tools

Cloudflare Architectures

WAF & Zero Trust

SASE Concepts

LLMs / AI tooling

Developer tooling

Observability

Architectural Diagrams

Job description

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver tailored technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Ensure an appropriate solution deployment strategy is included in proposals
Oversee technical onboarding and implementation as the primary executive and engineering customer contact
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry a variable quota tied to new business acquisition and/or account growth
Identify cross-sell and up-sell opportunities based on product usage data
Lead technical Quarterly Business Reviews for C-level executives
Advise customers throughout onboarding, maturity, renewal, and expansion
Provide guidance on architecture, AI control layers, security posture, and deployment confidence
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Create and deliver technical enablement resources, SOPs, architectural best practices, and technical guides

Requirements

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills and ability to translate technical concepts into business outcomes
Proven track record in a quota-carrying or revenue-aligned environment
Understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Demonstrated depth in at least four technical areas
Deep understanding of Internet fundamentals, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts
Expertise in Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Role may require travel up to 20–50%
Offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license

Core Competencies

Demonstrates expertise in designing and implementing complex enterprise network and security architectures, with a strong focus on customer engagement and technical enablement. Proficient in leveraging Internet security and performance principles to drive business outcomes and enhance customer satisfaction.

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