Principal Solutions Architect, AI-First Ops

PagerDuty; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationD

Paid parental leave: 22 weeks for the

Paid volunteer time off

Company-wide hack weeks

Mental wellness programs

Job summary

PagerDuty is seeking a Principal Solutions Consultant to join our customer-focused team. You will be the technical face across the US region, advising CTOs/CIOs and leading on strategic initiatives at enterprise scale.

You will evangelize the PagerDuty Operations Cloud, mentor sales teams, and advise C‑suite on AIOps, SRE maturity, and digital transformation. This is a high-impact, hybrid role requiring deep technical and executive communication skills.

Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.

Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
• Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.
• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.

Skills

Executive engagement

Solutions architecture

SaaS/DevOps

Public speaking

Strategic storytelling

Job description

PagerDuty is seeking a Principal Solutions Consultant to join our customer-focused team. You will be the technical face across the US region, advising CTOs/CIOs and leading on strategic initiatives at enterprise scale.

You will evangelize the PagerDuty Operations Cloud, mentor sales teams, and advise C‑suite on AIOps, SRE maturity, and digital transformation. This is a high-impact, hybrid role requiring deep technical and executive communication skills.