Principal Presales Architect for AI & Multi-Product

Twilio Inc.; United States; Remote; USD 36,000 - 64,000; Full time

Benefits offered by this job

Remote-first culture

Optional in-person meetings whenneeded

Competitive pay and benefits

Job summary

the company is seeking a Principal Presales Engineer, Product Specialist to partner with sales, solutions engineering, and enterprise strategists on complex multi-product opportunities. You will scope, design, and validate how architectures fit into the client ecosystem and influence product strategy across teams.

This remote role is based in Brazil, with travel for in-person meetings and GTM initiatives. You will collaborate with product, engineering, and marketing to present technical wins and

Qualifications

• Hands-on experience designing and validating Conversational AI or LLM-driven architectures.
• Experience leading pre-sales or solution architecture engagements in Portuguese and English.
• Strong background in API-based, event-driven systems with REST APIs and webhooks.
• Working knowledge of a backend language such as Node.js or Python.
• Demonstrated expertise in messaging platforms, including throughput management and deliverability optimization.
• Ability to communicate complex technical concepts to technical and executive audiences.
• Strong collaboration and influencing across sales, engineering, and product stakeholders.

Responsibilities

• Develop your expertise of the company platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI.
• Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win.
• Support core sales and solutions engineering team members on value-selling strategies and complex solution sales.
• Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term adoption.
• Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap.

Skills

Conversational AI

Pre-sales leadership

API-based systems

Backend development

Messaging platforms

Communication

Cross-functional collaboration

Job description

the company is seeking a Principal Presales Engineer, Product Specialist to partner with sales, solutions engineering, and enterprise strategists on complex multi-product opportunities. You will scope, design, and validate how architectures fit into the client ecosystem and influence product strategy across teams.

This remote role is based in Brazil, with travel for in-person meetings and GTM initiatives. You will collaborate with product, engineering, and marketing to present technical wins and