Principal PM - AI-Driven Customer Success Intelligence
Amazon
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Job summary
Amazon is seeking a Principal Product Manager-Technical on the CS Intelligence team within the AWS Customer Success Center of Excellence. You will own the product lifecycle for AI-powered systems and agent-based workflows that surface risk, recommend interventions, and accelerate customer outcomes at scale.
You will set product vision, write PRFAQs, translate requirements into technical specs, and design architectures for ML-driven scoring and automation, collaborating with engineering teams
Qualifications
- 7+ years of technical product management, program management or engineering experience.
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Experience owning and driving product roadmap strategy and definition
- Experience writing PRDs, technical specifications, and business requirements documents
- Experience designing system architectures or defining technical requirements for distributed systems
- Experience with sprint planning, backlog prioritization, and agile development processes
- Experience launching products through multi-region readiness, legal, and compliance gates
- Track record of shipping products that serve technical audiences (engineers, product managers, or developers)
Responsibilities
- Own the end-to-end product lifecycle — from vision and roadmap through launch and post-launch iteration — for CS Intelligence tooling and systems.
- Write PRFAQs, business requirements documents, and technical specifications that translate field, customer, and partner needs into platform capabilities.
- Design system architectures for data ingestion, scoring, and workflow automation that operate at AWS scale.
- Work directly with SDEs and engineering leads on sprint planning, backlog prioritization, and build/buy/partner trade-offs.
- Run beta programs, user acceptance testing, and multi-region launches with structured rollout plans.
- Define and track success metrics — from model-level performance to customer-facing outcomes — and use them to drive product decisions.
- Collaborate across AWS service teams, field engineering, data science, UX, and operations to deliver integrated customer-facing experiences.
- Navigate legal, compliance, privacy, and data-sharing gates required for product launches.
- Manage multiple concurrent product streams with different engineering teams, stakeholders, and delivery timelines.
- Present to all levels of AWS leadership, including VP-level strategy reviews
Skills
Education
Job description
Amazon is seeking a Principal Product Manager-Technical on the CS Intelligence team within the AWS Customer Success Center of Excellence. You will own the product lifecycle for AI-powered systems and agent-based workflows that surface risk, recommend interventions, and accelerate customer outcomes at scale.
You will set product vision, write PRFAQs, translate requirements into technical specs, and design architectures for ML-driven scoring and automation, collaborating with engineering teams
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