Principal Product Manager, AI-Powered CS Intelligence

Amazon Web Services (AWS)

San Francisco (CA)

On-site

USD 207,000 - 280,000

Full time

10 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Amazon Web Services, Inc. is seeking a Principal Product Manager-Technical on the CS Intelligence team to own the product lifecycle for tooling that surfaces risk, recommends interventions, and accelerates customer outcomes after deployment.

You will translate customer and partner requirements into technical specifications, design scalable architectures, and collaborate with engineering on sprint priorities, beta programs, and multi-region launches to measure impact on customer health at scale.

Qualifications

7+ years of technical product management, program management, or engineering experience.
Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
Experience owning and driving product roadmap strategy and definition.
Experience writing PRDs, technical specifications, and business requirements documents.
Experience designing system architectures or defining technical requirements for distributed systems.
Experience with sprint planning, backlog prioritization, and agile development processes.
Experience launching products through multi-region readiness, legal, and compliance gates.
Track record of shipping products that serve technical audiences (engineers, PMs, or developers).
Experience in Go-To-Market, Business Development, Sales, or Consulting (preferred).
Experience building products that incorporate ML models or AI in production (preferred).
Experience with customer success, post-launch adoption, or enterprise-scale platforms (preferred).
Experience defining and measuring model-level metrics alongside business outcomes (preferred).
Experience building products for partner ecosystems or multi-stakeholder platforms (preferred).

Responsibilities

Own the end-to-end product lifecycle — from vision and roadmap through launch and post-launch iteration — for CS Intelligence tooling and systems.
Write PRFAQs, business requirements documents, and technical specifications that translate field, customer, and partner needs into platform capabilities.
Design system architectures for data ingestion, scoring, and workflow automation that operate at AWS scale.
Work directly with SDEs and engineering leads on sprint planning, backlog prioritization, and build/buy/partner trade-offs.
Run beta programs, user acceptance testing, and multi-region launches with structured rollout plans.
Define and track success metrics — from model-level performance to customer-facing outcomes — and use them to drive product decisions.
Collaborate across AWS service teams, field engineering, data science, UX, and operations to deliver integrated customer-facing experiences.
Navigate legal, compliance, privacy, and data-sharing gates required for product launches.
Manage multiple concurrent product streams with different engineering teams, stakeholders, and delivery timelines.
Present to all levels of AWS leadership, including VP-level strategy reviews.