Senior PM, AI-Driven CS Intelligence

Amazon Web Services (AWS); Mountain View (CA); On-site; USD 207,000 - 280,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

AWS is seeking a Principal Product Manager-Technical for the Customer Success Intelligence team. You will own the product lifecycle for CS Intelligence tooling and systems, including AI-powered scoring and agent-based workflows that surface risk and drive customer outcomes.

You will work with engineering and field teams to deliver scalable, cross-region solutions. You will translate requirements into platform capabilities, design architectures, and define success metrics, enabling proactive

Qualifications

• 7+ years of technical product management, program management or engineering experience
• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
• Experience owning and driving product roadmap strategy and definition
• Experience launching products through multi-region readiness, legal, and compliance gates

Responsibilities

• Own the end-to-end product lifecycle — from vision and roadmap through launch and post-launch iteration — for CS Intelligence tooling and systems.
• Write PRFAQs, business requirements documents, and technical specifications that translate field, customer, and partner needs into platform capabilities.
• Design system architectures for data ingestion, scoring, and workflow automation that operate at AWS scale.
• Work directly with SDEs and engineering leads on sprint planning, backlog prioritization, and build/buy/partner trade-offs.
• Run beta programs, user acceptance testing, and multi-region launches with structured rollout plans.
• Define and track success metrics — from model-level performance to customer-facing outcomes — and use them to drive product decisions.
• Collaborate across AWS service teams, field engineering, data science, UX, and operations to deliver integrated customer-facing experiences.
• Navigate legal, compliance, privacy, and data-sharing gates required for product launches.
• Manage multiple concurrent product streams with different engineering teams, stakeholders, and delivery timelines.
• Present to all levels of AWS leadership, including VP-level strategy reviews

Skills

Technical product management

Agile development

ML/AI experience

Go-to-market

Cloud / AWS domain knowledge

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

AWS is seeking a Principal Product Manager-Technical for the Customer Success Intelligence team. You will own the product lifecycle for CS Intelligence tooling and systems, including AI-powered scoring and agent-based workflows that surface risk and drive customer outcomes.

You will work with engineering and field teams to deliver scalable, cross-region solutions. You will translate requirements into platform capabilities, design architectures, and define success metrics, enabling proactive