Principal Onboarding Experience Architect

Elastic

Chicago (IL)

Hybrid

USD 128,000 - 243,000

Full time

9 days ago

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Benefits offered by this job

Stock program

401k matching

Flexible locations

Competitive pay

Job summary

Elastic, the Search AI Company, seeks a Principal Technical Writer to lead onboarding and Getting Started content, transforming onboarding materials into a cohesive narrative that guides users to their first 'aha!' moment. You will partner with the Self-Service team to improve trial-to-paid conversion and define the user journey narrative.

You will ensure onboarding touches from first setup to advanced feature adoption feel seamless, working with Product, Field, and Documentation teams to

Qualifications

7+ years of relevant experience in technical writing or developer-focused roles.
Experience onboarding or user journey design.
Proven ability to lead initiatives and influence stakeholders across product, engineering, and sales/field organizations.
Strong data-driven mindset using analytics, UX research, and support data to inform decisions.

Responsibilities

Drive the onboarding content strategy and execute a cohesive narrative for learning to use our products.
Align Field, Product, and Docs as a central point of contact to ensure high-quality content output.
Design user-focused onboarding flows highlighting best practices, troubleshooting, and clear next steps.
Measure and iterate using user research and telemetry to reduce churn and improve time-to-first-value.

Skills

Technical writing

Onboarding

User journey design

Cross-functional leadership

Narrative storytelling

Data analysis

Customer empathy

Job description

You will ensure onboarding touches from first setup to advanced feature adoption feel seamless, working with Product, Field, and Documentation teams to

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