Principal Engineer, Field Service - Warren, Ohio

Dell Technologies; Ohio; On-site; USD 120,000 - 180,000; Full time

Job summary

Dell Technologies is hiring an Onsite Designated Support Engineer (DSE), Principal Engineer for PowerEdge XE in Warren, Ohio. You will drive resolution for the customer’s technology sets, delivering personalized support and coordinated service events while troubleshooting, diagnosing, and documenting issues to improve service quality.

You will operate in a fast-paced, customer-critical environment and contribute to the refinement of processes, standards, and strategies to perfect our Support

Responsibilities

• Drive resolution for customer’s technology sets in a fast-paced, customer-critical environment.
• Resolve complex technical issues, improve processes, standards, and strategies to optimize Support Services.

Job description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team Warren, Ohio.

What you’ll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.