Principal Engineer, Field Service - Afton, Texas

Dell Inc.; Texas; In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Dell Technologies is seeking an Onsite Designated Support Engineer (DSE) – Principal Engineer for PowerEdge XE in Afton, Texas. You will drive resolution for customers’ technology sets, delivering personalized support and coordinated service events in a fast-paced environment.

You will resolve complex issues, document problems, and contribute to improving processes, standards, and strategies within our Support Services team.

Mansioni

• Resolve complex technical issues in a fast-paced, customer-critical environment.
• Improve processes, standards, and strategies to enhance our Support Services.

Descrizione del lavoro

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesnt end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If theres an issue with a customers product, well analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team in Afton, Texas.

What you'll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customers technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.