Senior Technical Support Engineer, PowerEdge XE

Dell Inc.; Draper (UT); Hybrid; USD 66,000 - 86,000; Full time

Job summary

Senior Technical Support Engineer in Draper, UT, supporting Dell PowerEdge XE servers. You will resolve complex technical issues, document progress and coordinate with Engineering, SE and cross-functional teams to drive timely resolutions.

You will own customer-reported issues from multiple channels, provide clear updates, and contribute to process improvements while maintaining Dell's high standards for service quality and customer respect.

Qualifications

• Strong knowledge and understanding of Dell PowerEdge servers.
• Comfortable working in Linux environments (RHEL and Ubuntu).
• Proven experience in technical support with customer-facing roles.

Responsibilities

• Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
• Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
• Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
• Provide qualified information to Engineering so they can improve product quality and reliability
• Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Skills

PowerEdge servers knowledge

Linux environments

Troubleshooting

Customer facing experience

Technical support experience

Education

Bachelor’s degree

Tools

Dell diagnostics utilities

Job description

Senior Technical Support Engineer in Draper, UT, supporting Dell PowerEdge XE servers. You will resolve complex technical issues, document progress and coordinate with Engineering, SE and cross-functional teams to drive timely resolutions.

You will own customer-reported issues from multiple channels, provide clear updates, and contribute to process improvements while maintaining Dell's high standards for service quality and customer respect.