Offshore Process & Vendor Engagement Lead

Capital One; McLean (VA); Hybrid; USD 109,000 - 124,000; Full time

Job summary

Capital One is seeking an engaged Principal Associate to serve as Engagement Manager for multiple process areas within Extended Operations and to own and deliver OKRs in this space.

The role focuses on overseeing offshored processes, driving continuous improvements, and providing robust project management support across Commercial and Enterprise teams. A hybrid work model is required with on-site presence as per policy.

Qualifications

• Bachelor's Degree or Military experience.
• At least 2 years of Commercial Banking experience.
• 2+ years experience in Supplier Management.
• 2+ years experience with Process or Project management.
• 3+ years of experience with Commercial Credit and Treasury Management Products, Commercial Operations processes, Commercial Underwriting & Portfolio Management.
• 1+ years of experience with change management.
• 1+ years of experience with G Suite applications.

Responsibilities

• Act as the Engagement Manager for multiple offshore process areas by partnering with onshore stakeholders for offshore performance management, training and ongoing support.
• Take accountability for offshore utilization, enablement, and delivery in assigned areas.
• Maintain knowledge and applications of contractual Statements of Work with the Vendor.
• Proactively handle escalations, support new vendor transitions, and manage change management and tech changes/advancements related to offshore partners.
• Oversee all aspects of assigned offshore and team related projects and own status reporting.

Skills

Engagement management

Vendor/captive management

Process/project management

Commercial banking knowledge

Contract management

Education

Bachelor's Degree or Military experience

Job description

Capital One is seeking an engaged Principal Associate to serve as Engagement Manager for multiple process areas within Extended Operations and to own and deliver OKRs in this space.

The role focuses on overseeing offshored processes, driving continuous improvements, and providing robust project management support across Commercial and Enterprise teams. A hybrid work model is required with on-site presence as per policy.