Principal Client Partner — Growth & Strategic Accounts

Ustwo Fampany Limited; New York (NY); Hybrid; USD 155,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

401k with company matching

20 Days PTO

Hybrid working model

Transit benefits

Parental leave

Learning & development budget

Wellness contributions

City bike membership

Job summary

ustwo seeks a Principal-level Client Partner to grow a portfolio of client relationships valued in the millions. You’ll own commercial growth, strategy, and account health, serving as a trusted advisor to senior stakeholders.

The role emphasizes horizontal growth across divisions and geographies within existing clients. You’ll network into target accounts, run outbound activity into cold accounts, and collaborate with Exec Director of Client Services & Growth, Marketing, and global partners to

Qualifications

• 10+ years leading client services or business development in digital agencies, consultancies or design/tech.
• Proven track record growing multi-million dollar client portfolios annually.
• Experience expanding services into new units, regions or brands within clients.
• Ability to network into senior decision-makers and convert introductions to opportunities.
• Comfort running outbound activity into cold accounts and owning it end-to-end.
• Strong commercial judgement on revenue, margins, risk and pipeline with CRM tooling.

Responsibilities

• Grow and manage a multi-million portfolio, owning revenue, profitability and forecasting.
• Build account plans, map decision-makers and identify whitespace where value is added.
• Maintain executive relationships at VP to director levels and expand to adjacent leaders.
• Lead strategic delivery with Strategy, Tech, Product, Delivery and Design leads.
• Collaborate with global Client Partner community to share best practices.
• Network, outbound into target accounts, and build a robust pipeline of opportunities.

Skills

Client leadership

Business development

Strategic account management

Digital agency experience

CRM proficiency (Pipedrive/Salesforce)

Tools

Pipedrive

Salesforce

Job description

ustwo seeks a Principal-level Client Partner to grow a portfolio of client relationships valued in the millions. You’ll own commercial growth, strategy, and account health, serving as a trusted advisor to senior stakeholders.

The role emphasizes horizontal growth across divisions and geographies within existing clients. You’ll network into target accounts, run outbound activity into cold accounts, and collaborate with Exec Director of Client Services & Growth, Marketing, and global partners to