Principal Change Enablement & Training Leader

24 Hour Home Care; El Segundo (CA); Hybrid; USD 108,000 - 123,000; Full time

Job summary

24 Hour Home Care is seeking a Principal, Business Transformation to lead change readiness and enablement across the Business Transformation Office. The role designs scalable training, templates and resources, and partners with subject-matter experts to translate complex processes into actionable content.

You will drive major initiatives like the Client Operations Academy, coordinate with cross-functional teams, and use data to shape recommendations.

Qualifications

• Bachelor’s degree in Business, Organizational Development, Communications, Healthcare Administration, or a related field.

Responsibilities

• Facilitate the Change Readiness Sync (CRS) and follow-up actions.
• Build scalable enablement tools, templates, and resources for leaders.
• Develop training materials and job aids for new systems, tools, and processes.
• Lead major enablement initiatives, including Client Operations Academy, from design to delivery.
• Partner with SMEs to translate processes into teachable content.
• Use feedback data to identify readiness needs and recommended actions.
• Provide enablement support across BTO and partner departments.

Skills

Facilitation

Stakeholder dialogue

Curriculum development

Change readiness

Written communication

Verbal communication

Technical translation

Data synthesis

Cross-functional teamwork

Project management

Education

Bachelor’s degree in Business/Organizational Development/Communications/Healthcare Administration

Tools

Microsoft 365

Teams

ClickUp

Monday.com

Job description

24 Hour Home Care is seeking a Principal, Business Transformation to lead change readiness and enablement across the Business Transformation Office. The role designs scalable training, templates and resources, and partners with subject-matter experts to translate complex processes into actionable content.

You will drive major initiatives like the Client Operations Academy, coordinate with cross-functional teams, and use data to shape recommendations.