Principal, Business Transformation

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 108,000 - 123,000; Full time

Job summary

24 Hour Home Care in El Segundo is seeking a Principal, Business Transformation to lead change enablement across the BTO portfolio. You will design scalable training materials, curricula, and resources, and partner with leaders to translate new systems into practical content.

The role drives major initiatives such as the Client Operations Academy, collaborating across departments to support transformation and continuous improvement. Hybrid work with 4x monthly office visits.

Qualifications

• Bachelor’s degree in Business, Organizational Development, Communications, Healthcare Administration, or related field.
• 3–5+ years in organizational development, instructional design, or corporate training.
• Experience building training curricula from the ground up (facilitator guides, job aids, knowledge checks).
• Experience partnering with subject-matter experts to translate processes into teachable content.
• Strong facilitation experience with live training or cross-functional sessions.
• Familiarity with Prosci/ADKAR, PCT, ACMP, or CCMP; certification is a plus.
• Healthcare, disability services, or human services experience is a plus.

Responsibilities

• Facilitate the Change Readiness Sync (CRS) with agendas and follow‑ups.
• Build scalable enablement tools, templates, playbooks, and resources.
• Develop training materials and job aids for new systems and processes.
• Lead major enablement initiatives, including the Client Operations Academy.
• Partner with SMEs and stakeholders to translate knowledge into training.
• Use feedback data to identify readiness needs and craft recommendations.
• Provide enablement and project support across BTO initiatives.

Skills

Facilitation

Stakeholder consultation

Instructional design

Change readiness

Written communication

Data synthesis

Cross-functional collaboration

Project management

Adaptability

Microsoft 365

Teams

ClickUp

Monday.com

Education

Bachelor’s degree

Tools

Microsoft 365

Teams

ClickUp

Monday.com

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Principal, Business Transformation supports change adoption across the Business Transformation Office (BTO) portfolio by equipping people leaders with the tools, training, and facilitation support needed to successfully lead change within their teams. This role facilitates change readiness efforts, develops scalable enablement resources, and translates new systems, processes, and solutions into practical, adoption-ready training.

The Principal will also lead major enablement initiatives, including the Client Operations Academy, while partnering across BTO and other departments to support organizational transformation and continuous improvement.

Primary Responsibilities

• Facilitate the Change Readiness Sync (CRS), including agendas, readiness discussions, feedback synthesis, and follow-up actions.
• Build scalable enablement tools, templates, playbooks, and resources that equip people leaders to drive change within their teams.
• Develop training materials and job aids for new systems, tools, workflows, and processes, translating technical information into clear, practical content.
• Lead major enablement initiatives, including the Client Operations Academy, from curriculum design through live facilitation and reusable program documentation.
• Partner with subject-matter experts and cross-functional stakeholders to translate process knowledge into effective training and change-readiness resources.
• Use survey, NPS, and other feedback data to identify readiness needs and develop actionable recommendations.
• Provide enablement and project support across BTO and partner-department initiatives as organizational needs evolve.

This is a hybrid position, coming into the El Segundo office 4x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• Bachelor’s degree in Business, Organizational Development, Communications, Healthcare Administration, or a related field required.
• 3–5+ years of experience in organizational development, instructional design, corporate training, or a related discipline.
• Demonstrated experience building training curricula and materials from the ground up, including facilitator guides, participant resources, job aids, and knowledge checks.
• Experience partnering with subject-matter experts to translate processes and technical information into teachable content.
• Strong facilitation experience with live training, recurring forums, or cross-functional working sessions.
• Familiarity with structured change or readiness frameworks such as Prosci/ADKAR, PCT, ACMP, or CCMP preferred; certification is a plus.
• Healthcare, disability services, or human services experience is a plus.

Skills

• Facilitation and stakeholder consultation
• Instructional design and curriculum development
• Change readiness and enablement
• Written and verbal communication
• Technical concepts and process translation
• Data and feedback synthesis
• Cross-functional collaboration
• Organization and project management
• Adaptability and comfort with ambiguity
• Microsoft 365, Teams, and project/enablement tools such as ClickUp or Monday.com

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$108,000 - $123,000 USD