Senior Change & Enablement Architect (Hybrid)

24Hr HomeCare, LLC; El Segundo (CA); Hybrid; USD 108,000 - 123,000; Full time

Job summary

24 Hour Home Care is seeking a Principal, Business Transformation to drive change adoption across the Business Transformation Office. You will enable people leaders with tools, training, and facilitation to lead change within their teams, including delivering the Client Operations Academy and scalable resources.

The hybrid role is based in El Segundo, with 4x monthly office visits. The candidate will develop curricula, partner with SMEs, and translate complex processes into practical content for

Qualifications

• Bachelor’s degree in Business, Organizational Development, Communications, Healthcare Administration, or a related field.
• 3–5+ years of experience in organizational development, instructional design, corporate training, or a related discipline.
• Demonstrated experience building training curricula and materials from the ground up, including facilitator guides, participant resources, job aids, and knowledge checks.
• Experience partnering with subject‑matter experts to translate processes and technical information into teachable content.
• Strong facilitation experience with live training, recurring forums, or cross‑functional working sessions.
• Familiarity with structured change or readiness frameworks such as Prosci/ADKAR, PCT, ACMP, or CCMP preferred; certification is a plus.
• Healthcare, disability services, or human services experience is a plus.

Responsibilities

• Facilitate the Change Readiness Sync (CRS), including agendas, readiness discussions, feedback synthesis, and follow-up actions.
• Build scalable enablement tools, templates, playbooks, and resources that equip people leaders to drive change within their teams.
• Develop training materials and job aids for new systems, tools, workflows, and processes, translating technical information into clear, practical content.
• Lead major enablement initiatives, including the Client Operations Academy, from curriculum design through live facilitation and reusable program documentation.
• Partner with subject-matter experts and cross-functional stakeholders to translate process knowledge into effective training and change-readiness resources.
• Use survey, NPS, and other feedback data to identify readiness needs and develop actionable recommendations.
• Provide enablement and project support across BTO and partner‑department initiatives as organizational needs evolve.

Skills

Facilitation

Instructional design

Change readiness

Communication

Technical translation

Data synthesis

Cross-functional collab

Project management

Adaptability

Microsoft 365

ClickUp

Monday.com

Education

Bachelor's degree in related field

Tools

Microsoft 365

Teams

ClickUp

Monday.com

Job description

24 Hour Home Care is seeking a Principal, Business Transformation to drive change adoption across the Business Transformation Office. You will enable people leaders with tools, training, and facilitation to lead change within their teams, including delivering the Client Operations Academy and scalable resources.

The hybrid role is based in El Segundo, with 4x monthly office visits. The candidate will develop curricula, partner with SMEs, and translate complex processes into practical content for