Principal AI Solutions Engineer - Remote Impact

Fdetimes; United States; Remote; USD 220,000 - 275,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

Parental leave

Retirement plan

Remote work setup

Wellness stipend

Meal program & commuter benefits

Job summary

Cresta, a leading AI-driven customer experience platform, is seeking a Principal Solutions Engineer on the West Coast with remote flexibility. You will partner with Sales Directors, serving as a business consultant and technical expert to guide discovery, design, and validation of Cresta's AI-powered solutions.

You will translate business goals into technical architectures using LLMs, SLMs, and real-time AI, shaping ROI, product demonstrations, and POV engagements across CRM, contact center, and

Qualifications

• 7+ years of experience in customer-facing roles, including 1-3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
• Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms.
• Strong understanding of AI/ML technologies, especially LLMs, SLMs, and how they are applied in conversational AI and agent augmentation.
• Experience with real-time systems, CRM tools (Salesforce), analytics platforms, and SaaS solution architecture.

Responsibilities

• Act as a consultative partner to customers - uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
• Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta's real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.
• Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
• Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.
• Design and deliver compelling, tailored product demonstrations that highlight how Cresta's AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
• Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
• Run ROI workshops and build business case models that connect Cresta's capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
• Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.
• Serve as a technical liaison between Sales, Product, and Engineering - providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.
• Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
• Deliver persuasive, tailored product demonstrations that showcase how Cresta's AI - built on a proprietary architecture using large and small language models - drives measurable ROI through automation, efficiency, and improved customer outcomes.

Skills

Customer-facing experience

Pre-sales experience

Solutions engineering

Enterprise software

Contact center knowledge

AI/ML understanding

Sales alignment

Tools

Salesforce

Analytics platforms

Job description

Cresta, a leading AI-driven customer experience platform, is seeking a Principal Solutions Engineer on the West Coast with remote flexibility. You will partner with Sales Directors, serving as a business consultant and technical expert to guide discovery, design, and validation of Cresta's AI-powered solutions.

You will translate business goals into technical architectures using LLMs, SLMs, and real-time AI, shaping ROI, product demonstrations, and POV engagements across CRM, contact center, and