Principal AI Solution Architect — Remote/Hybrid

ServiceNow; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

ServiceNow in the New York metro area is seeking a senior/principal software engineer who also serves as an AI solution consultant within the Armis engineering workstream in Infrastructure and Operations. This role offers remote or flexible work as a regular, full-time professional hire.

You will lead cross-team design and architectural guidance, translating AI capabilities into practical outcomes for internal and customer-facing use cases.

Qualifications

• Significant experience as a senior or principal software engineer on production systems.
• Experience consulting on AI solutions and communicating technical concepts to varied audiences.
• Background aligned with infrastructure, operations, or platform engineering environments.
• Eligibility to work in the United States on a regular, full-time basis.

Responsibilities

• Lead principal-level software engineering work within the Armis-related engineering effort under Infrastructure and Operations.
• Operate as an AI solution consultant, helping translate AI capabilities into practical outcomes for internal or customer-facing use cases.
• Partner across engineering teams to design, build, and refine solutions tied to the Armis workstream.
• Provide technical direction and architectural guidance on initiatives at the intersection of infrastructure software and AI.

Skills

Senior software engineer

Principal software engineer

AI solution consulting

Job description

ServiceNow in the New York metro area is seeking a senior/principal software engineer who also serves as an AI solution consultant within the Armis engineering workstream in Infrastructure and Operations. This role offers remote or flexible work as a regular, full-time professional hire.

You will lead cross-team design and architectural guidance, translating AI capabilities into practical outcomes for internal and customer-facing use cases.