Primary Care Front Desk & Patient Support Specialist

Park Nicollet Health Services; Maple Grove (MN); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Retirement program

Paid time off

Tuition reimbursement

Employee assistance program

Onsite clinic

Résumé du poste

Park Nicollet Health Services in Maple Grove is seeking a Medical Receptionist to join our Primary Care Frontline team. You will be an essential first point of contact for patients and employers, handling calls, greeting guests, collecting co-pays, and assisting clinicians and staff.

This role offers a Monday through Friday day shift with occasional Saturdays. The ideal candidate is detail-oriented, tech-savvy, compassionate, and able to manage multiple tasks while maintaining patient

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Responsabilités

• Call Center: Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
• Front Desk: Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Connaissances

Phone etiquette

Customer service

Verbal communication

Written communication

Medical terminology knowledge

Copay collection

Outils

PC skills

Printer

Fax machine

Copier

Description du poste

Park Nicollet Health Services in Maple Grove is seeking a Medical Receptionist to join our Primary Care Frontline team. You will be an essential first point of contact for patients and employers, handling calls, greeting guests, collecting co-pays, and assisting clinicians and staff.

This role offers a Monday through Friday day shift with occasional Saturdays. The ideal candidate is detail-oriented, tech-savvy, compassionate, and able to manage multiple tasks while maintaining patient