Medical Receptionist Primary Care

HealthPartners; Minnesota; On-site; USD 22,000 - 28,000; Full time

Job summary

Park Nicollet is hiring a Medical Receptionist to join our Primary Care Frontline team. The role combines front desk duties with a call center component to support patients and employer groups.

You will greet patients, collect co-pays, schedule follow-ups, answer calls, and maintain confidentiality, delivering courteous, efficient service in a fast-paced clinic.

Qualifications

• Experience in a medical front desk or call center environment.
• Ability to follow department guidelines and maintain patient privacy.
• Accurate computer/keyboard skills.
• Attention to detail and multitasking in a busy clinic.

Responsibilities

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals and support clerical duties.
• Maintain patient confidentiality and provide courteous, timely service.
• Support ongoing process improvements and adapt to department changes.

Skills

Verbal communication

Written communication

Customer service

Listening skills

Telephone etiquette

Medical terminology

Tools

Phone system

Headsets

PC

Printer

Photocopier

Fax machine

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

Monday – Friday Day shift with occasional Saturdays

Clinic hours:
Monday- 6:30am-6:00pm
Tuesday- 6:30am-5:00pm
Wednesday- 6:30am- 7:00pm
Thursday- 6:30am- 5:00pm
Friday- 6:30am- 5:00pm
Saturday- 7:30am-12:00pm (about 4 Saturdays per year)

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!