Customer Experience Specialist — PTO, 401(k) & Growth

Community Health Systems; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

401(k) match

Career development

Licensure reimbursement

Student loan support

Rewards programs

Job summary

Community Health Systems is seeking a Customer Service Representative for Tennova Primary Care in Alcoa, near Knoxville. You will handle inquiries via phone, email, chat, and in person, ensuring excellent service and accurate data handling.

The role requires an Associate degree or related coursework and 1–2 years in customer service or admin support. Day shifts with a focus on patient-facing service and collaborative teamwork are offered.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field.
• 1–2 years of experience in customer service, call center, or administrative support.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to elevate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Google Suite

ServiceNow

soft phone

ERP systems (Oracle)

Verbal communication

Written communication

Multitasking

CRM systems

Microsoft Office

Data entry

Attention to detail

Team collaboration

Education

Associate degree or coursework in business/communications

Tools

ServiceNow

CRM systems

Microsoft Office

Job description

Community Health Systems is seeking a Customer Service Representative for Tennova Primary Care in Alcoa, near Knoxville. You will handle inquiries via phone, email, chat, and in person, ensuring excellent service and accurate data handling.

The role requires an Associate degree or related coursework and 1–2 years in customer service or admin support. Day shifts with a focus on patient-facing service and collaborative teamwork are offered.