Primary Accounts Receivable and Customer Service Representative

Brandtheating; Iowa City (IA); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Many insurance options

Paid time off (PTO)

Paid holidays

Retirement plan

Cell phone or stipend

Vehicle and fuel

Bonuses

Job summary

Brandt Heating and Air Conditioning in Iowa City, IA seeks a Primary Accounts Receivable and Customer Service Representative for a full-time role. You will handle invoicing, payments, and customer inquiries with a friendly, professional attitude in a fast-paced office.

Ideal candidates bring experience with computers and accounting software, strong communication skills, and the ability to multitask in a busy environment. Benefits include opportunities for growth and internal advancement.

Qualifications

• Experience with computers and accounting software.
• Ability to multi-task and stay organized in a busy environment.
• Excellent communication skills and customer service experience.
• Preferred: 3+ years of customer service experience.

Responsibilities

• Check on accounts, invoice customers, and process payments.
• Answer customer service inquiries and schedule appointments.
• Manage accounts receivable tasks and customer interactions.
• Ensure smooth billing and scheduling with a friendly, professional attitude.

Skills

Computer literacy

Multi-tasking

Customer service

Communication skills

Tools

Accounting software

Job description

Are you ready to work for a company where you're treated like family? At Brandt Heating and Air Conditioning in Iowa City, IA, we've been a trusted family-owned business in Iowa City for over 70 years, offering HVAC services with a commitment to 100% customer satisfaction. We're looking for an organized, detail-oriented individual to join our team full-time as a Primary Accounts Receivable and Customer Service Representative. If you're ready for a stable career, a fun and supportive team, and excellent pay and benefits, keep reading!

WHY WORK WITH US?

Pay Range: $18-$26 per hour

Benefits:

• Many insurance options
• Paid time off (PTO)
• Paid holidays
• Retirement plan
• Cell phone or stipend
• Vehicle and fuel
• Bonuses

Since 1953, our family-owned and operated company has been providing quality HVAC and fireplace services to the Iowa community. We are determined to do the job right every single time and aim to achieve 100% customer satisfaction. We also take pride in our involvement with the Iowa City community. Our company is involved in the Newman Catholic Student Center and Rotary, St. Patrick's Church and Kiwanis, youth Iowa City baseball and soccer leagues, the University of Iowa Children's Hospital's Family Advisory Committee, March of Dimes, and City of Iowa City Ambassadors. We are committed to bettering the lives of our community and employees year-round.

We foster growth and opportunity for all employees. We have a great work culture that promotes from within, offers training and education opportunities, and treats employees like family.

WHAT THE ROLE ENTAILS

Schedule:

• Monday to Friday
• 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM
• Occasional Saturday mornings (weather-dependent)

The Position:

As a Primary Accounts Receivable and Customer Service Representative, your day begins as you step into our friendly, fast-paced office. You start by checking on accounts, invoicing customers, and processing payments. As the phone rings, you're ready to answer customer service inquiries, schedule appointments, and ensure everyone receives the top-notch service we're known for. Throughout the day, you juggle accounts receivable tasks and manage customer interactions with a friendly and professional attitude. By the end of the day, you'll have ensured smooth billing and scheduling, knowing you've contributed to our 100% customer satisfaction.

WHAT WE'RE LOOKING FOR

• Experience with computers and accounting software
• Ability to multi-task and stay organized in a busy environment
• Excellent communication skills and customer service experience

Preferred:

• 3+ years of customer service experience