Customer Service Representative

Rapids-; Marion (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Paylocity in Marion, IA is seeking a Customer Service Representative to join a family-owned wholesaler. This full-time, on-site role offers a Monday–Friday schedule from 8:00 AM to 5:00 PM with a strong emphasis on problem solving and customer care.

Ideal candidates have 1–3 years in customer service or logistics, with experience using CRM systems (Salesforce) and order-entry tools. A high school diploma or GED is required, plus a valid driver's license and reliable vehicle.

Qualifications

• 1–3 years of customer service, logistics, or account support experience.
• Detail-oriented and dependable in a fast-paced environment.
• Comfortable using CRM tools like Salesforce.

Responsibilities

• Be the friendly voice customers count on — by phone, email, and live chat.
• Track down shipments and work directly with carriers to solve delivery issues.
• Process returns and orders accurately, including web and small accounts.
• Handle specialized orders for school districts and education agencies.
• Support the Account Management team as new needs come up.

Skills

CRM tools

Salesforce

Order entry

Carrier tracking

Education

High school diploma or GED

Tools

Salesforce

Job description

Customer Service Representative

Marion, IA Full-Time Monday–Friday, 8:00 AM–5:00 PM On-Site

Join a family-owned business that treats you like family.

We're a family-owned commercial foodservice wholesaler, and we're looking for a Customer Service Representative who takes pride in solving problems and taking care of people. If you love talking to customers, staying organized, and being part of a close-knit team that actually values your time outside of work, we want to meet you.

Why You'll Love Working Here

• Predictable Monday–Friday schedule — no nights, no weekends, no on-call
• Family-owned culture where you're known by name, not a number
• Stable, steady work with a respected local wholesaler
• A team that supports each other and actually likes coming to work

What You'll Do

• Be the friendly voice customers count on — by phone, email, and live chat
• Track down shipments and work directly with carriers to solve delivery issues
• Process returns and orders accurately, including web and small accounts
• Handle specialized orders for school districts and education agencies
• Support the Account Management team as new needs come up

What We're Looking For

• 1–3 years of customer service, logistics, or account support experience
• A dependable, detail-oriented pro who's comfortable with a fast-moving day
• Comfortable with CRM tools (Salesforce), carrier tracking, and order-entry systems
• High school diploma or GED
• Valid driver's license, reliable vehicle, and current insurance