Customer Service Representative

Rapids Wholesale; Marion (IA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Predictable schedule

Family-owned culture

Stable work

Supportive team

Job summary

Paylocity is seeking a Customer Service Representative in Marion, IA on-site, Monday–Friday, 8:00 AM–5:00 PM. You'll be the friendly voice via phone, email, and live chat, handling orders, returns, and shipments with care.

You will handle orders, returns, and school district or education agency orders, track shipments with carriers, and assist the Account Management team. We value reliability, attention to detail, and teamwork in a close-knit, family-like environment.

Qualifications

• 1–3 years of customer service, logistics, or account support experience.
• A dependable, detail-oriented pro who's comfortable with a fast-moving day.
• Comfortable with CRM tools (Salesforce), carrier tracking, and order-entry systems.

Responsibilities

• Be the friendly voice customers count on — by phone, email, and live chat.
• Track down shipments and work directly with carriers to solve delivery issues.
• Process returns and orders accurately, including web and small accounts.
• Handle specialized orders for school districts and education agencies.
• Support the Account Management team as new needs come up.

Skills

Customer service

Logistics

Account support

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Salesforce

Job description

Customer Service Representative

Marion, IA Full-Time Monday–Friday, 8:00 AM–5:00 PM On-Site

Join a family-owned business that treats you like family.

We're a family-owned commercial foodservice wholesaler, and we're looking for a Customer Service Representative who takes pride in solving problems and taking care of people. If you love talking to customers, staying organized, and being part of a close-knit team that actually values your time outside of work, we want to meet you.

Why You'll Love Working Here

• Predictable Monday–Friday schedule — no nights, no weekends, no on-call
• Family-owned culture where you're known by name, not a number
• Stable, steady work with a respected local wholesaler
• A team that supports each other and actually likes coming to work

What You'll Do

• Be the friendly voice customers count on — by phone, email, and live chat
• Track down shipments and work directly with carriers to solve delivery issues
• Process returns and orders accurately, including web and small accounts
• Handle specialized orders for school districts and education agencies
• Support the Account Management team as new needs come up

What We're Looking For

• 1–3 years of customer service, logistics, or account support experience
• A dependable, detail-oriented pro who's comfortable with a fast-moving day
• Comfortable with CRM tools (Salesforce), carrier tracking, and order-entry systems
• High school diploma or GED
• Valid driver's license, reliable vehicle, and current insurance