Presurgical Office Coordinator - Patient Care & Scheduling

Stamford Health; Stamford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Stamford Health is seeking an Office Coordinator to support the POP program, serving as a central contact for doctors, NP's, RN staff, and PCT's. The role is Monday–Friday, 8:00–5:00, and focuses on front office operations, patient scheduling, and adherence to policies and initiatives.

TheCoordinator will maintain accurate information, coordinate visits, and help improve daily operations in the presurgical optimization program at the Tully Health Center, supporting patient care and service

Qualifications

• Office management experience preferred.
• Excellent phone-based customer service to patients.
• Knowledge of HIPAA and confidentiality; JCAHO knowledge a plus.
• Ability to work independently and balance multiple priorities.
• Strong organization, problem solving, negotiation, verbal, listening and written communication skills.
• Knowledge of medical terminology is preferred.

Responsibilities

• Manage the front office reception area including phones, scheduling POP appointments, and patient registration as needed.
• Provide accurate information about the department’s programs and services to patients.
• Schedule patient POP visits and coordinate follow-up care and appointments.
• Answer calls, route messages, and respond to voicemails promptly.
• Acknowledge all patients/visitors and maintain strong relationships with physicians' offices, clinics, Hospitalists, Nurse Practitioners, and unit staff.
• Collaborate with Unit Coordinators for daily operations and POP schedule efficiency.
• Order supplies and ensure distribution upon receipt.
• Support unit quality initiatives and uphold Stamford Health standards of service excellence.

Skills

Office management

Customer service

HIPAA knowledge

Communication skills

Organization skills

Education

High school diploma

Job description

Stamford Health is seeking an Office Coordinator to support the POP program, serving as a central contact for doctors, NP's, RN staff, and PCT's. The role is Monday–Friday, 8:00–5:00, and focuses on front office operations, patient scheduling, and adherence to policies and initiatives.

TheCoordinator will maintain accurate information, coordinate visits, and help improve daily operations in the presurgical optimization program at the Tully Health Center, supporting patient care and service