Office Coordinator

Stamford Health; Stamford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Stamford Health is seeking an Office Coordinator to support the POP program, serving as a central contact for doctors, NP's, RN staff, and PCT's. The role is Monday–Friday, 8:00–5:00, and focuses on front office operations, patient scheduling, and adherence to policies and initiatives.

TheCoordinator will maintain accurate information, coordinate visits, and help improve daily operations in the presurgical optimization program at the Tully Health Center, supporting patient care and service

Qualifications

• Office management experience preferred.
• Excellent phone-based customer service to patients.
• Knowledge of HIPAA and confidentiality; JCAHO knowledge a plus.
• Ability to work independently and balance multiple priorities.
• Strong organization, problem solving, negotiation, verbal, listening and written communication skills.
• Knowledge of medical terminology is preferred.

Responsibilities

• Manage the front office reception area including phones, scheduling POP appointments, and patient registration as needed.
• Provide accurate information about the department’s programs and services to patients.
• Schedule patient POP visits and coordinate follow-up care and appointments.
• Answer calls, route messages, and respond to voicemails promptly.
• Acknowledge all patients/visitors and maintain strong relationships with physicians' offices, clinics, Hospitalists, Nurse Practitioners, and unit staff.
• Collaborate with Unit Coordinators for daily operations and POP schedule efficiency.
• Order supplies and ensure distribution upon receipt.
• Support unit quality initiatives and uphold Stamford Health standards of service excellence.

Skills

Office management

Customer service

HIPAA knowledge

Communication skills

Organization skills

Education

High school diploma

Job description

Job Description

The office Coordinator will provide support to the department, assist in the day-to-day operations of the POP program. The office coordinator will serve as a central contact for communication with the team of doctors, NP's, RN staff and PCT's. The office coordinator will assist in adherence of all policies, regulations goals and initiatives. This is a Monday-Friday role anywhere from 8:00-5:00pm.

Major Accountabilities/Critical Responsibilities

• Manage the front office reception area. Specifically, the Coordinator will manage the front office activities (i.e. phones, updating appointment availability, scheduling POP appointments for patients, registration as needed ) and ensure that these services are provided in a friendly, prompt, courteous, and compassionate manner.
• Demonstrates a good working knowledge of the department’s programs and services to provide accurate information to patients.
• The coordinator is responsible for scheduling patient POP visits, coordinating follow-up patient care, and making follow-up appointments
• Provides information to callers, routes call as appropriate, takes clear and concise messages.
• Retrieves voice mail messages and responds to them promptly.
• Ensure that all patients/visitors are acknowledged.
• Develop and maintain strong relationship with all constituencies (physicians' offices, clinics, Hospitalists, Nurse Practitioner, and Unit staff.
• The office coordinator is responsible for working with the Unit Coordinators for daily operations and efficiency with POP schedule.
• Order supplies, ensuring all supplies are distributed upon receipt and kept in designated areas.
• Involved in Unit quality initiatives in support of organizational and unit-based initiatives
• Practices and adheres to Stamford Health's \"Code of Conduct\" philosophy and organizational standards for service excellence, and organizational values of teamwork, Integrity, Compassion Respect and Accountability
• Performs other related duties as assigned or requested to maintain a high level of service.

Competencies And Requirements

• Office management experience is preferred.
• Provide excellent phone-based customer service to patients.
• Individuals exhibit a high degree of responsibility in confidential matters. The individual understands HIPPA and confidentiality and has a working knowledge of JCAHO.
• Ability to work independently and balance multiple priorities is required.
• Excellent organization, problem solving, negotiation, verbal, listening and written communication skills are required. Knowledge of medical terminology is preferred.
• Strong interpersonal skills are required

Education Requirements (include License, Registration, Certification)

• High school diploma or equivalent required

Patient Population Served

• Presurgical Optimization program located at the Tully Health Center.
• Adult (18-64 years)
• Geriatric (65 plus years)

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, (i.e. typing on computer keyboard, use of telephone).

Physical Effort

Some portions of daily assignments involve transporting material, equipment, and possibly patients to another appointment in the building

Physical Environment

Pleasant working conditions with opportunity for personal and professional growth. Nature duties performed present little or no potential for job-related accidental injury.