Preschool Enrollment & Family Support Coordinator

Boston Public Schools; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Boston Public Schools is seeking a full‑time Enrollment Coordinator for the Boston Pre‑K program to support preschool enrollment operations and keep families informed about their child’s application status and next steps.

The role requires collaboration with the Early Childhood team, Welcome Services, and the Office of Specialized Services to ensure a smooth transition into the Pre‑K process, data accuracy, and timely communication with families and community partners.

Qualifications

• Bachelor's degree in a related field.
• Strong organizational and administrative skills with attention to detail.
• Excellent verbal and written communication skills.
• Experience in customer service, education, or enrollment-related work.
• Ability to interact professionally with families, community providers, and school and district personnel.
• Proficiency in Microsoft Office Suite and Google Workspace.

Responsibilities

• Serve as a primary point of contact for families navigating the Boston Pre‑K enrollment process, in collaboration with the Boston Pre‑K Family Partner(s), BPS Welcome Services, and the Office of Specialized Services.
• Assist families in understanding application requirements, deadlines, and next steps.
• Maintain and update enrollment records to ensure data accuracy and compliance.
• Provide support to community‑based organizations regarding enrollment procedures.
• Collaborate with the Boston Pre‑K Enrollment Manager to monitor and track seat availability.
• Respond to inquiries via phone, email, and in‑person meetings promptly.
• Support outreach and communication efforts to ensure high enrollment rates.
• Identify and troubleshoot enrollment challenges and elevate issues as needed.
• In collaboration with Welcome Services and the Office of Specialized Services, explain enrollment options and limitations to families and guardians.
• When deemed appropriate in collaboration with Welcome Services and the Office of Specialized Services, provide families and guardians with step‑by‑step instructions for requesting special education evaluations and converting out‑of‑district IEPs.
• When needed, connect families and guardians directly to Coordinators of Special Education (COSE).

Skills

Organizational skills

Communication

Customer service

Interpersonal communication

Attention to detail

Education

Bachelor's degree in related field

Bachelor's degree in Early Childhood Education

Bachelor's degree in Special Education

Tools

Microsoft Office

Google Workspace

Job description

Boston Public Schools is seeking a full‑time Enrollment Coordinator for the Boston Pre‑K program to support preschool enrollment operations and keep families informed about their child’s application status and next steps.

The role requires collaboration with the Early Childhood team, Welcome Services, and the Office of Specialized Services to ensure a smooth transition into the Pre‑K process, data accuracy, and timely communication with families and community partners.