Enrollment Supervisor: Family Programs & Community Outreach

Catholic Charities Boston; Lynn (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Catholic Charities Boston is seeking an Enrollment Specialist Supervisor to oversee enrollment efforts for our childcare program. You will guide Enrollment Specialists, coordinate with program directors, and ensure timely family enrollment across multiple sites.

The role requires strong communication, organization, and community collaboration to support families and ensure program access. A valid MA driver's license and vehicle are preferred.

Qualifications

• Experience working with low-income families.
• Knowledge of childcare vouchers, income eligible contracts, and DTA vouchers.
• Organized, detail oriented with confident communication skills.
• Experience in a customer service setting requiring interaction with the public.
• Previous experience working with parents of young children.
• Self-direction, tact, diplomacy and a professional manner when working with the public.

Responsibilities

• Determine enrollment needs with Enrollment Specialists and program directors.
• Implement strategies to increase enrollment across sites.
• Assist families in enrolling in the program.
• Communicate program information to groups as needed.
• Provide supervision and support to Enrollment Specialists.
• Travel to childcare sites to monitor enrollment activities.
• Participate in director meetings to discuss openings and waitlists.
• Track Massachusetts waitlist data and coordinate family appointments.
• Facilitate and communicate enrollment activities at meetings.
• Work independently and as part of a team.

Skills

Experience with low-income families

Customer service experience

Strong communication skills

Organized and detail oriented

Professional demeanor and diplomacy

Public interaction skills

Computer and internet proficiency

Local travel willingness

Education

Associate's degree or equivalent in early childhood education or social work

Tools

Microsoft Office Suite

Job description

Catholic Charities Boston is seeking an Enrollment Specialist Supervisor to oversee enrollment efforts for our childcare program. You will guide Enrollment Specialists, coordinate with program directors, and ensure timely family enrollment across multiple sites.

The role requires strong communication, organization, and community collaboration to support families and ensure program access. A valid MA driver's license and vehicle are preferred.