PreSales Product Specialist, TrackMyMail

Pitney Bowes; West Virginia; Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a TrackMyMail Specialist to serve as a trusted advisor to clients, leveraging your technical expertise in USPS automation. This role involves collaborating closely with Sales to deliver tailored solutions that meet client needs. You will engage with senior decision-makers, translating complex offerings into effective strategies for customer success. If you are passionate about client success and possess strong communication skills, this is an exciting opportunity to drive innovation and growth in a value-driven company.

Benefits

Comprehensive Global Benefits

Career Growth Support

Inclusive Environment

Challenging Opportunities

Qualifications

• 2+ years of sales or client-facing USPS technical experience.
• Strong technical background in USPS automation.

Responsibilities

• Engage with Sales to understand client objectives and challenges.
• Deliver customized pre-sales presentations and product demos.

Skills

Client Success

Collaboration

Communication Skills

USPS Automation

Technical Problem Solving

Education

Bachelor's Degree or Equivalent Experience

Tools

Pitney Bowes Software

USPS Integrations

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and market-leading solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will serve as a business partner with sales and a trusted technical advisor to clients, acting as the subject matter expert on TMM workflows. You will work closely with clients and Sales to develop effective TMM solutions that meet customer expectations. Your role involves requirement elicitation to determine the best solutions for customer problems.

This is a great opportunity to leverage your talents within a 101-year-old, value-driven company supporting Sales Account Managers and Clients, driving mutual business growth, and shaping the future of communications.

You are:

• A collaborator who can discover and understand a client’s operational issues.
• An excellent communicator (both written and oral) capable of recommending, proposing, and presenting complex solutions involving Pitney Bowes Software, USPS integrations, and professional services based on client requirements.
• Someone with a high level of ethics, commitment, and a self-starter attitude.
• Possessing a strong technical background in USPS automation.
• Bold in the pursuit of superior, market-leading solutions.

You will:

• Engage with Sales and senior decision-makers to understand client objectives, priorities, and challenges.
• Translate Pitney Bowes offerings into tailored solution strategies for customer success.
• Collaborate with Sales to develop and present technical solutions, maintaining expertise on the business case.
• Deliver customized pre-sales presentations, product demos, and whiteboard discussions.
• Lead the creation of the Statement of Work (SOW).

Your background:

• At least 2+ years of sales or client-facing USPS technical experience.
• 1-5 years of experience in digital communications.
• Willingness to travel up to 30%, including overnight stays.

Our Team:

Our Sending Technology Solutions business offers innovative mailing and shipping solutions for small and medium businesses, supporting over one million businesses with addressing, postage, multi-carrier parcel shipping, and payments.

Compensation:

The salary range is $85,000 - $105,000 annually, with potential for an annual incentive bonus, bringing total on-target earnings to approximately $165,000.

Location:

Remote, within the continental U.S., with travel up to 30% required. Location may change based on business needs.

Sponsorship:

Applicants must be legally authorized to work in the US. We do not sponsor employment visas now or in the future.

We will:

• Support your career growth and development.
• Encourage diverse perspectives in an inclusive environment.
• Provide challenging opportunities to contribute to organizational success.
• Offer comprehensive global benefits (PB Live Well).

Pitney Bowes is an equal opportunity employer, encouraging applications from all qualified individuals, including Veterans and Persons with Disabilities. All applications must be submitted online; accommodations are available for applicants with disabilities via our designated links.