PreSales Product Specialist, TrackMyMail

Pitney Bowes; Idaho; Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a TrackMyMail Specialist to join their innovative team. In this role, you will partner with sales and serve as a trusted advisor to clients, leveraging your expertise in USPS automation and digital communications. Your mission will be to develop tailored solutions that exceed customer expectations while collaborating closely with sales teams. This position offers the opportunity to make a significant impact in a dynamic environment, where your contributions will help shape the future of communications. If you are passionate about client success and thrive in a collaborative setting, this role is perfect for you.

Benefits

Career Growth Opportunities

Inclusive Environment

Comprehensive Global Benefits

Challenging Opportunities

Qualifications

• 2+ years of sales or client-facing USPS technical experience.
• Experience in digital communications is preferred.

Responsibilities

• Engage with clients to understand their objectives and challenges.
• Deliver customized pre-sales presentations and product demos.

Skills

Client Success

Communication Skills

USPS Automation

Technical Problem Solving

Collaboration

Education

Bachelor's Degree

Tools

Pitney Bowes Software

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture is based on four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and market-leading solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will be a business partner with sales and a trusted technical advisor to clients, serving as the subject matter expert on TMM workflows. Working closely with clients and Sales, you will develop effective TMM solutions that meet customer expectations. Your role involves requirement elicitation to determine what is needed to solve the customer's problem.

This is a great opportunity to leverage your talents at a 101-year-old, value-driven company, supporting Sales Account Managers and Clients, and shaping the future of communications.

You are:

• A collaborator who can identify and understand a client’s operational issues.
• An excellent communicator (both written and oral) capable of recommending, proposing, and presenting complex solutions involving Pitney Bowes Software, USPS integrations, and professional services based on customer requirements.
• A person with high ethics and commitment, self-motivated.
• Someone with a strong technical background in USPS automation.
• Bold in seeking superior, market-leading solutions.

You will:

• Engage with Sales and senior decision-makers to understand customer objectives, priorities, and challenges.
• Map and translate Pitney Bowes offerings into tailored solutions ensuring customer success.
• Collaborate with Sales to develop and present compelling technical solutions and maintain expertise in all business case elements.
• Deliver customized pre-sales presentations, product demos, and whiteboard discussions.
• Lead the creation of the Statement of Work (SOW).

Your background:

• 2+ years of sales or client-facing USPS technical experience.
• 1-5 years of experience in digital communications.
• Willing to travel up to 30%, including overnight stays.

Our Team:

Our Sending Technology Solutions business offers innovative mailing and shipping solutions that support over one million businesses, from addressing and postage to multi-carrier parcel shipping and payments.

Compensation:

The salary range is $85,000 - $105,000 annually, with actual pay based on skills and experience. The position is eligible for an annual incentive bonus, with total on-target earnings up to $165,000.

Location:

Remote, U.S. continental states, with up to 30% travel. Location requirements may change based on business needs.

Sponsorship:

Must be legally authorized to work in the US. No visa sponsorship provided now or in the future.

We offer:

• Career growth and development opportunities.
• An inclusive environment valuing diverse perspectives.
• Challenging, unique opportunities to contribute to a transforming organization.
• Comprehensive global benefits (PB Live Well).

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation, gender identity, or other protected status.

We encourage all qualified applicants, including Veterans and individuals with disabilities, to apply. If you cannot apply online due to a disability, please refer to our alternative application options via the link provided.