PreSales Product Specialist, TrackMyMail

Pitney Bowes; New Jersey; Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a TrackMyMail Specialist to serve as a business partner with sales and a trusted technical advisor to clients. This role involves collaborating closely with clients to devise effective solutions while ensuring that the company's offerings meet customer expectations. You will have the opportunity to leverage your technical expertise in USPS automation and contribute to innovative mailing and shipping solutions that support over one million businesses. If you are passionate about client success and enjoy problem-solving in a collaborative environment, this role is a perfect fit for you.

Benefits

Career Growth Opportunities

Inclusive Environment

Comprehensive Global Benefits

Annual Incentive Bonus

Qualifications

• 2+ years of sales and/or client-facing USPS technical experience.
• Experience in digital communications (1-5 years).

Responsibilities

• Engage with Sales to understand customer objectives and challenges.
• Deliver customized pre-sales technical presentations and product demonstrations.

Skills

Client Success

Collaboration

Communication Skills

Technical Background in USPS Automation

Problem Solving

Education

Bachelor's Degree

Tools

Pitney Bowes Software

USPS Integrations

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best-in-market solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will be a business partner with sales and a trusted technical advisor to clients as the subject matter expert regarding TMM workflows. Working closely and collaboratively with clients and Sales, you will devise effective TMM solutions while ensuring that PB’s solutions meet the customer's expectations. Through requirement elicitation, you are instrumental in determining what is needed to solve the customer’s problem.

It’s a win-win from our perspective! You will have the opportunity to flex your talents, work at a 101-year value-driven company supporting Sales Account Managers and Clients, and build your community by helping drive mutual business growth and shaping the future of communications.

You are:

• A collaborator who can discover and understand a client’s operational issues.
• An excellent communicator (both written and oral) who can recommend, propose, and present complex solutions involving Pitney Bowes Software, USPS integrations, and professional services based on customer requirements.
• An individual with a high level of ethics and commitment, as well as being a self-starter.
• An individual with a strong technical background in USPS automation.
• Someone who moves boldly in the quest for superior and best-in-market solutions.

You will:

• Engage with Sales and senior decision-makers to understand customer objectives, priorities, and challenges.
• Map and translate Pitney Bowes offerings into customer-specific solution strategies to ensure success.
• Work with Sales to develop and present compelling technical solutions and maintain expert knowledge of the business case.
• Deliver customized pre-sales technical presentations, product demonstrations, and whiteboard discussions.
• Own and lead the creation of the Statement of Work (SOW).

Your background:

• 2+ years of sales and/or client-facing USPS technical experience.
• 1-5 years of experience in digital communications.
• May require up to 30% travel, including overnight stays.

Our Team:

Our Sending Technology Solutions business provides innovative mailing and shipping solutions supporting over one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

Compensation:

The wage range is $85,000 - $105,000/year, with actual pay dependent on skills and experience. The position is eligible for an annual incentive bonus, with total on-target earnings up to $165,000.

Location:

Remote, continental U.S., with up to 30% travel required. Location may change based on business needs.

Sponsorship:

You must be legally authorized to work in the US. We do not sponsor employment visas now or in the future.

We will:

• Provide opportunities for career growth and development.
• Offer an inclusive environment encouraging diverse perspectives.
• Deliver challenging opportunities to contribute to our transforming organization.
• Offer comprehensive global benefits (PB Live Well).

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other unlawful factor.

We encourage all qualified applicants, including Veterans and individuals with disabilities, to apply. If unable to apply online, please refer to our alternate application options via the Individuals with Disabilities link.