PreSales Product Specialist, TrackMyMail

Pitney Bowes; New York (NY); Remote; USD 85,000 - 105,000; Full time

Job summary

Join a forward-thinking company as a TrackMyMail Specialist, where you will leverage your technical expertise and communication skills to collaborate with sales and clients. This role involves developing tailored solutions that meet customer needs and driving client success. With a strong emphasis on innovation and ethics, you will be part of a dynamic team that shapes the future of communications. Enjoy the flexibility of remote work while engaging with a diverse range of clients, making a significant impact in the mailing and shipping solutions industry.

Benefits

Comprehensive Global Benefits

Career Growth Opportunities

Inclusive Environment

Challenging Opportunities

Qualifications

• 2+ years of sales/client-facing USPS technical experience.
• 1-5 years of experience in digital communications.

Responsibilities

• Engage with Sales to understand client objectives and challenges.
• Translate offerings into tailored solutions for customer success.

Skills

Client Success

Communication Skills

Technical Knowledge in USPS Automation

Sales Experience

Problem Solving

Tools

Pitney Bowes Software

USPS Integrations

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture is built around four core components: Client. Team. Win. Innovate.

We actively seek prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in pursuit of superior and market-leading solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will serve as a business partner with sales and a trusted technical advisor to clients, specializing in TMM workflows. You will collaborate closely with clients and Sales to develop effective TMM solutions that meet customer expectations. Your role involves requirement elicitation to determine what is needed to address customer challenges.

It’s a win-win! You will have the opportunity to leverage your talents, support Sales Account Managers and Clients, and contribute to shaping the future of communications at a 101-year-old, value-driven company.

You are:

• Someone who can discover and understand a client’s operational issues.
• An excellent communicator (both written and oral) capable of recommending, proposing, and presenting complex solutions involving Pitney Bowes Software, USPS integrations, and professional services based on client requirements.
• A person with high ethics, commitment, and a self-starter attitude.
• Possessing a strong technical background in USPS automation.
• Someone who moves boldly in pursuit of market-leading solutions.

You will:

• Engage with Sales and senior decision-makers to understand client objectives, priorities, and challenges.
• Translate Pitney Bowes offerings into tailored solutions that ensure customer success now and in the future.
• Work with Sales to develop and present compelling technical solutions and maintain expertise across the business case elements.
• Deliver customized pre-sales presentations, product demos, and whiteboard sessions.
• Lead the creation of the Statement of Work (SOW).

Your background:

• At least 2+ years of sales and/or client-facing USPS technical experience.
• 1-5 years of experience in digital communications.
• May require up to 30% travel, including overnight stays.

Our Team:

Our Sending Technology Solutions business offers innovative mailing and shipping solutions supporting over one million businesses, from addressing and postage to multi-carrier parcel shipping and payments.

Compensation:

The salary range is $85,000 - $105,000 annually, with actual pay based on skills and experience. This role is eligible for an annual bonus, bringing total on-target earnings to approximately $165,000.

Location:

Remote, within the continental U.S., with up to 30% travel required. Location policies may change based on business needs.

Sponsorship:

Must be legally authorized to work in the US. No visa sponsorship is provided for this position.

We will:

• Support your career growth and development.
• Promote an inclusive environment for diverse perspectives and ideas.
• Provide challenging opportunities to contribute to our transformation.
• Offer comprehensive global benefits (PB Live Well).

Pitney Bowes is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation, gender identity, or other protected categories.

We encourage all qualified applicants, including Veterans and Individuals with Disabilities, to apply. If you are unable to apply online, please refer to our alternative application options via the 'Individuals with Disabilities' link.