PreSales Product Specialist, TrackMyMail

Pitney Bowes; Virginia (MN); Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a TrackMyMail Specialist to enhance client success through tailored technical solutions. This role involves collaborating with sales and clients to develop effective TMM solutions, ensuring customer satisfaction. You will leverage your expertise in USPS automation and digital communications to present compelling solutions and lead the creation of Statements of Work. Join a forward-thinking team that values innovation and provides opportunities for professional growth in a dynamic environment. If you are passionate about client success and enjoy solving complex problems, this position is for you.

Benefits

Comprehensive Benefits

Career Growth Support

Inclusive Work Environment

Challenging Opportunities

Qualifications

• 2+ years of client-facing USPS technical experience.
• Experience in digital communications is a plus.

Responsibilities

• Engage with Sales to understand client objectives.
• Deliver customized pre-sales presentations and product demos.

Skills

Technical Communication

Client Relationship Management

USPS Automation

Sales Strategy Development

Education

Bachelor's Degree

Tools

Pitney Bowes Software

USPS Integrations

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture is built on four core components: Client, Team, Win, Innovate.

We actively seek prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in pursuit of superior, market-leading solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will partner with sales and serve as a trusted technical advisor to clients, acting as the subject matter expert on TMM workflows. Collaborating closely with clients and Sales, you will develop effective TMM solutions that meet customer expectations. Your role involves requirement elicitation to determine what is needed to solve customer problems.

This is a win-win opportunity! You will have the chance to utilize your talents, support Sales Account Managers and Clients, and contribute to mutual business growth while shaping the future of communications.

You are:

• Someone who can discover and understand a client’s operational issues.
• An excellent communicator (both written and oral) capable of recommending, proposing, and presenting complex solutions involving Pitney Bowes software, USPS integrations, and professional services based on client requirements.
• A person with a high level of ethics, commitment, and self-motivation.
• Possessing a strong technical background in USPS automation.
• Someone who moves boldly in pursuit of superior, market-leading solutions.

You will:

• Engage with Sales and senior decision-makers to understand client objectives and challenges.
• Translate Pitney Bowes offerings into tailored solution strategies ensuring customer success.
• Work with Sales to develop and present compelling technical solutions and maintain expertise on all business case elements.
• Deliver customized pre-sales presentations, product demonstrations, and whiteboard sessions.
• Lead the creation of the Statement of Work (SOW).

Your background:

• At least 2 years of sales and/or client-facing USPS technical experience.
• 1-5 years of experience in digital communications.
• May require up to 30% travel, including overnight stays.

Our Team:

Our Sending Technology Solutions business provides innovative mailing and shipping solutions that support over one million businesses, simplifying their operations and delivering greater value.

Compensation:

The salary range is $85,000 - $105,000 annually, with actual pay based on skills and experience. The position is eligible for an annual bonus, with total on-target earnings up to $165,000.

Location:

Remote, U.S. continental, with up to 30% travel; location may change based on business needs.

Sponsorship:

Must be authorized to work in the US; employer does not sponsor visas.

We will:

• Support your career growth and development.
• Provide an inclusive environment valuing diverse perspectives.
• Offer challenging opportunities to contribute to a transforming organization.
• Deliver comprehensive benefits globally (PB Live Well).

Pitney Bowes is an equal opportunity employer, encouraging applications from all qualified candidates, including Veterans and Individuals with Disabilities. All applicants must apply online; those unable to do so should refer to alternative application options available via our Disabilities link.