PreSales Product Specialist, TrackMyMail

Pitney Bowes; North Dakota; Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a TrackMyMail Specialist who will serve as a vital business partner and technical advisor to clients. In this role, you will collaborate with sales teams to develop tailored solutions that meet customer needs, leveraging your expertise in USPS automation and digital communications. With a strong emphasis on client success and innovative problem-solving, you will have the opportunity to enhance your skills while contributing to a transformative organization. If you are passionate about driving business growth and delivering exceptional service, this role offers a dynamic environment where your contributions will be valued.

Benefits

Comprehensive Benefits

Career Growth Opportunities

Inclusive Environment

Annual Incentive Bonus

Qualifications

• 2+ years of client-facing USPS technical experience.
• Strong technical background in USPS automation.

Responsibilities

• Engage with Sales and understand customer objectives.
• Deliver customized pre-sales technical presentations.

Skills

Client Relationship Management

Technical Communication

USPS Automation

Sales Strategy Development

Education

Bachelor's Degree

Tools

Pitney Bowes Software

Digital Communication Tools

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best-in-market solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will be a business partner with sales and a trusted technical advisor to clients, serving as the subject matter expert regarding TMM workflows. Working closely and collaboratively with clients and Sales, you will devise effective TMM solutions while ensuring that PB’s solutions meet the customer’s expectations. Through requirement elicitation, you will be instrumental in determining what is needed to solve the customer’s problem.

It’s a win-win from our perspective! You will have the opportunity to flex your talents, work at a 101-year value-driven company supporting Sales Account Managers and Clients, and build your community by helping drive mutual business growth and shaping the future of communications.

You are:

• A collaborator who can discover and understand a client’s operational issues.
• An excellent communicator (both written and oral) who can recommend, propose, and present complex solutions, including Pitney Bowes Software, USPS integrations, and professional services, based on customer requirements.
• An individual with a high level of ethics and commitment, as well as being a self-starter.
• An individual with a strong technical background in USPS automation.
• Someone who moves boldly in the quest for superior and best-in-market solutions.

You will:

• Engage with Sales and senior business and technical decision-makers to understand customer objectives, priorities, and challenges.
• Map and translate Pitney Bowes offerings into a customer-specific solution strategy that ensures success now and in the future.
• Work with Sales to develop and present compelling technical solutions and maintain expert-level knowledge of the business case.
• Deliver customized pre-sales technical presentations, product demonstrations, and whiteboard discussions with employees and clients.
• Own and lead the creation of the Statement of Work (SOW).

Your background:

• 2+ years of sales and/or client-facing USPS technical experience.
• 1-5 years of experience in digital communications.
• May require up to 30% travel, including overnight stays.

Our Team:

Our Sending Technology Solutions business provides innovative mailing and shipping solutions that support more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

Compensation:

The wage range for this position is $85,000 - $105,000/year, with actual pay dependent on skills and experience. The position is eligible for an annual incentive bonus, making total on-target earnings up to $165,000.

Location:

Remote, within the continental U.S., with up to 30% travel required. This may change based on business needs.

Sponsorship:

You must be legally authorized to work in the US. We do not sponsor employment visas now or in the future.

We will:

• Provide opportunities for career growth and development.
• Offer an inclusive environment that encourages diverse perspectives.
• Deliver challenging opportunities to contribute to a transforming organization.
• Provide comprehensive benefits globally (PB Live Well).

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other unlawful factor.

We encourage all qualified applicants, including Veterans and Individuals with Disabilities, to apply. If you cannot apply online, please refer to our alternative application options via the Individuals with Disabilities link.