Presales Engineer

Barco; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Barco in Chicago is seeking a Presales Engineer to join our sales team. You will combine technical expertise with customer engagement to drive value for clients and help close deals.

You will learn ClickShare products, provide pre-sales technical support and demos, assist with tender responses, and serve as a trusted advisor. Expect travel up to 60% and frequent collaboration with product management and sales.

Qualifications

• Bachelor's degree preferred.
• 4-7 years of experience deploying AV or IT solutions.
• Excellent communication and presentation skills.
• Fluent in English; additional languages are an advantage.
• Ability to work autonomously and take initiative.
• Strong relationship and stakeholder management.
• Experience with Salesforce CRM is an advantage.
• Proficiency in MS Office, particularly Excel and PowerPoint.

Responsibilities

• Learn and maintain in-depth knowledge of ClickShare products.
• Provide pre-sales technical support, product education, and demo assistance to internal and partner sales teams.
• Support the preparation of tender documents in collaboration with sales teams.
• Act as a trusted technical advisor for key customers and prospects, supporting them on technical matters.
• Create, manage, and execute support contracts.
• Collaborate with sales teams to plan and organise sales opportunities.
• Travel up to 60% as part of the role.

Skills

Stakeholder management

Communication & presentation

Fluent English

Autonomy/initiative

Technical curiosity

Customer service principles

Education

Bachelor's degree preferred

Tools

Salesforce CRM

MS Excel

MS PowerPoint

Job description

As a Presales Engineer, you will play a key role in supporting sales teams by combining technical expertise with strong customer engagement. You will collaborate closely with internal and partner sales colleagues to drive successful outcomes and deliver value to customers.

Key Responsibilities

• Learn and maintain in-depth knowledge of ClickShare products


• Provide pre-sales technical support, product education, and demo assistance to internal and partner sales teams


• Support the preparation of tender documents in collaboration with sales teams


• Act as a trusted technical advisor for key customers and prospects, supporting them on technical matters


• Create, manage, and execute support contracts


• Collaborate with sales teams to plan and organise sales opportunities


• Manage customer relationships by collecting and logging client feedback


• Analyse and interpret customer requirements and determine optimal solutions in collaboration with Product Management


• Identify opportunities to improve customer satisfaction and repeat business, and communicate findings to management


• Participate in trade shows, meetings, and training sessions as required


• Travel up to 60% as part of the role

Your Profile

• Bachelor's degree preferred


• 4-7 years of experience in deploying AV or IT solutions


• Strong relationship and stakeholder management skills


• Excellent communication and presentation skills, with the ability to explain technical concepts in user-friendly terms


• Fluent in English; additional languages are an advantage depending on the region supported


• Ability to work autonomously and take initiative, with a results-driven mindset


• Strong technical curiosity and aptitude for applying technical solutions


• Knowledge of customer service principles, with the ability to analyse requirements, identify issues, and propose solutions


• Experience with Salesforce CRM is an advantage


• Proficiency in MS Office, particularly Excel and PowerPoint