Presales Engineer

BARCO; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Barco is seeking a Presales Engineer in Dallas to support sales teams by combining technical expertise with strong customer engagement. You will translate complex concepts into user-friendly solutions and autonomously manage technical support across accounts.

The role requires a customer-first mindset, collaboration with internal and partner teams, and the ability to act as a trusted technical advisor for key customers and prospects. Travel up to 60% is expected.

Qualifications

• 4–7 years of experience in deploying AV or IT solutions.
• Strong relationship and stakeholder management skills.
• Excellent communication and presentation skills, with the ability to explain technical concepts in user-friendly terms.
• Fluent in English; additional languages are an advantage depending on the region supported.
• Ability to work autonomously and take initiative, with a results-driven mindset.
• Strong technical curiosity and aptitude for applying technical solutions.
• Knowledge of customer service principles, with the ability to analyse requirements, identify issues, and propose solutions.
• Experience with Salesforce CRM is an advantage.
• Proficiency in MS Office, particularly Excel and PowerPoint.

Responsibilities

• Learn and maintain in-depth knowledge of ClickShare products.
• Provide pre-sales technical support, product education, and demo assistance to internal and partner sales teams.
• Support the preparation of tender documents in collaboration with sales teams.
• Act as a trusted technical advisor for key customers and prospects, supporting them on technical matters.
• Create, manage, and execute support contracts.
• Collaborate with sales teams to plan and organise sales opportunities.
• Manage customer relationships by collecting and logging client feedback.
• Analyse and interpret customer requirements and determine optimal solutions in collaboration with Product Management.
• Identify opportunities to improve customer satisfaction and repeat business, and communicate findings to management.
• Participate in trade shows, meetings, and training sessions as required.
• Travel up to 60% as part of the role.

Skills

Relationship management

Communication skills

English fluency

Autonomy

Initiative

Customer service

Salesforce knowledge

MS Office (Excel/PowerPoint)

Technical curiosity

Tools

Salesforce

MS Office (Excel/PowerPoint)

Job description

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Location: Dallas, TX, US Chicago, IL, US MN, US

As a Presales Engineer, you will play a key role in supporting sales teams by combining technical expertise with strong customer engagement. You will collaborate closely with internal and partner sales colleagues to drive successful outcomes and deliver value to customers.

This role requires a customer-first mindset, the ability to translate technical concepts into user-friendly solutions, and the autonomy to manage technical support activities across accounts.

Key Responsibilities

• Learn and maintain in-depth knowledge of ClickShare products
• Provide pre-sales technical support, product education, and demo assistance to internal and partner sales teams
• Support the preparation of tender documents in collaboration with sales teams
• Act as a trusted technical advisor for key customers and prospects, supporting them on technical matters
• Create, manage, and execute support contracts
• Collaborate with sales teams to plan and organise sales opportunities
• Manage customer relationships by collecting and logging client feedback
• Analyse and interpret customer requirements and determine optimal solutions in collaboration with Product Management
• Identify opportunities to improve customer satisfaction and repeat business, and communicate findings to management
• Participate in trade shows, meetings, and training sessions as required
• Travel up to 60% as part of the role

Your Profile

• 4-7 years of experience in deploying AV or IT solutions
• Strong relationship and stakeholder management skills
• Excellent communication and presentation skills, with the ability to explain technical concepts in user-friendly terms
• Fluent in English; additional languages are an advantage depending on the region supported
• Ability to work autonomously and take initiative, with a results-driven mindset
• Strong technical curiosity and aptitude for applying technical solutions
• Knowledge of customer service principles, with the ability to analyse requirements, identify issues, and propose solutions
• Experience with Salesforce CRM is an advantage
• Proficiency in MS Office, particularly Excel and PowerPoint

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement
At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences.
As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries.
Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth