Premium Workplace Experience Host

SPS North America; New York (NY); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America is seeking a Workplace Experience Host to deliver polished, warm service to employees, executives, clients and guests. The role sits on the SPS workplace team and connects people to the right services, ensuring reception areas and meeting spaces reflect a premium brand experience.

The Host will manage arrivals, coordinate across support teams, and handle opening/closing readiness checks, maintaining confidentiality and a one-team mindset in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; additional hospitality, business or customer-experience education is valued.
• 2-4 years of experience in reception, luxury hospitality, concierge services, premium retail or related guest-facing environment.
• Demonstrated ability to provide responsive, polished service to a diverse and demanding audience.
• Excellent verbal, written and telephone communication skills, with the ability to interact across organizational levels.

Responsibilities

• Provide a gracious arrival and departure experience, using names and preferences with confidentiality.
• Welcome and assist employees, executives, clients, talent and VIP guests with warmth and discretion.
• Anticipate needs, offer proactive assistance and connect guests to hosts and support teams.
• Manage visitor registration, host notifications, access coordination and arrival flow.
• Support meeting room reservations, wayfinding and guest arrival requirements.
• Coordinate with partners to deliver a seamless end-to-end experience.
• Assist with meeting setup and service recovery when plans change.

Skills

Hospitality mindset

Professional presence

Discretion & confidentiality

Anticipation & initiative

Service recovery

Attention to detail

Technology confidence

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Visitor management systems

Room booking platforms

Service-ticketing tools

Job description

SPS North America is seeking a Workplace Experience Host to deliver polished, warm service to employees, executives, clients and guests. The role sits on the SPS workplace team and connects people to the right services, ensuring reception areas and meeting spaces reflect a premium brand experience.

The Host will manage arrivals, coordinate across support teams, and handle opening/closing readiness checks, maintaining confidentiality and a one-team mindset in a fast-paced environment.