Premium Vehicle Delivery & CX Specialist

Avis Budget Group, Inc.; Arlington (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, dental and other insurance

Flexible spending account for transit/

401k

Employee discounts on Avis/Budget car租

Job summary

Avis Budget Group in Arlington, Virginia seeks an Avis First Customer Experience Specialist to deliver premium, personalized service from vehicle delivery to collection. You will ensure flawless rentals, greet customers warmly, and coordinate logistics across channels in a fast-paced environment.

The role emphasizes attention to detail, strong communication, and a friendly, professional demeanor. It is an on-site position with an attractive incentive program up to $5 per hour in addition to base

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with multitasking and organizational skills.
• Flexibility to work evenings, weekends and holidays.
• On-site requirement: this position cannot be performed remotely.
• Ability to lift up to 50 pounds and operate vehicles in all weather conditions.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics and special requests.
• Greet customers upon arrival, assist with luggage, and provide overview of the rental vehicle.

Skills

Customer service

Hospitality

Communication

Driver’s license

Job description

Avis Budget Group in Arlington, Virginia seeks an Avis First Customer Experience Specialist to deliver premium, personalized service from vehicle delivery to collection. You will ensure flawless rentals, greet customers warmly, and coordinate logistics across channels in a fast-paced environment.

The role emphasizes attention to detail, strong communication, and a friendly, professional demeanor. It is an on-site position with an attractive incentive program up to $5 per hour in addition to base