Premium Vehicle Delivery and Customer Experience Specialist

Avis First; Philadelphia (Philadelphia County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account

401k retirement plan

Employee discounts

Job summary

Avis First is seeking a Customer Experience Specialist to deliver premium service, greeting customers, and coordinating vehicle delivery and pickup on-site in Philadelphia. The role emphasizes warm, professional interactions as you manage logistics and ensure each rental exceeds expectations.

You will use mobile devices to communicate with customers, confirm details, and support a seamless experience from arrival to departure, with opportunities for an incentive-based earnings boost.

Qualifications

• Minimum 1 year in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional interaction.
• Provide premium experience by delivering vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team members and management.
• Communicate proactively with premium customers via phone, text, email and app.

Skills

Customer service

Professional demeanor

Strong communication

Tech savvy

Driver’s license

Outdoor work

Tools

Mobile devices

Job description

Avis First is seeking a Customer Experience Specialist to deliver premium service, greeting customers, and coordinating vehicle delivery and pickup on-site in Philadelphia. The role emphasizes warm, professional interactions as you manage logistics and ensure each rental exceeds expectations.

You will use mobile devices to communicate with customers, confirm details, and support a seamless experience from arrival to departure, with opportunities for an incentive-based earnings boost.