Premium Store Lead & Coach - Elevate Customer Experience

On-Ag-5; Boston (MA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k

Job summary

On is seeking a Lead Store Advisor in Boston to elevate team performance and floor execution with premium standards. You will coach Advisors, own a pillar of expertise, and resolve complex after-sales issues while maintaining an elevated service level across the store.

Reporting to the Store Leader, you will drive coaching and balanced feedback, ensuring every detail reflects our premium global positioning and fan experience.

Qualifications

• 3+ years of functional experience in premium retail operations or a high-volume, customer-focused environment.
• Ability to lead projects, manage floor priorities, or mentor peers to achieve performance goals.
• Strong understanding of service excellence and data-driven problem solving.
• Demonstrates emotional intelligence and adaptability when facing new topics.
• Keen eye for detail and passion for technical product storytelling in sports, performance, or fashion.

Responsibilities

• Orchestrate floor flow and coach Advisors on the 5 Steps of Service and Cloud CX framework.
• Lead a pillar of expertise (Customer, Experience, Store Operations, or People) while upholding high standards.
• Resolve complex after-sales issues with empathetic, personalized solutions.
• Coach and motivate the team, fostering accountability and premium brand positioning.

Job description

On is seeking a Lead Store Advisor in Boston to elevate team performance and floor execution with premium standards. You will coach Advisors, own a pillar of expertise, and resolve complex after-sales issues while maintaining an elevated service level across the store.

Reporting to the Store Leader, you will drive coaching and balanced feedback, ensuring every detail reflects our premium global positioning and fan experience.