Store Floor Coach & Experience Lead

On; Boston (MA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Industry leading PTO package

Competitive 401k program

Job summary

On is seeking a Lead Store Advisor in Boston to elevate team performance, executing the 5 Steps of Service and Cloud CX framework. You will coach peers, drive floor execution, and ensure premium interactions that reinforce our brand.

Reporting to the Store Leader, you will guide energy on the sales floor, provide balanced feedback, and uphold excellence in every customer engagement. Compensation includes hourly wages with quarterly bonuses and a competitive benefits package.

Qualifications

• 3+ years in premium retail operations or high-volume, customer-focused environments.
• Ability to lead projects, manage store floor priorities, or mentor peers.
• Strong understanding of service excellence and problem-solving during changes.
• Demonstrates emotional intelligence and openness to new topics.
• Keen eye for detail and passion for product storytelling in sports, performance, or fashion.

Responsibilities

• Orchestrate floor flow as a role model for the 5 Steps of Service and Cloud CX framework to deliver premium experiences.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) while upholding meticulous standards.
• Resolve complex after-sales inquiries with empathetic, personalized solutions.
• Coach and motivate the team to foster shared accountability and reflect premium brand positioning.

Skills

Premium retail ops

Emotional intelligence

Mentoring / coaching

Project leadership

Attention to detail

Job description

On is seeking a Lead Store Advisor in Boston to elevate team performance, executing the 5 Steps of Service and Cloud CX framework. You will coach peers, drive floor execution, and ensure premium interactions that reinforce our brand.

Reporting to the Store Leader, you will guide energy on the sales floor, provide balanced feedback, and uphold excellence in every customer engagement. Compensation includes hourly wages with quarterly bonuses and a competitive benefits package.