Premium Service Advisor — Highline Auto Experience

Weatherford BMW of Berkeley; Berkeley (CA); On-site; USD 38,000 - 156,000; Full time

Benefits offered by this job

Competitive wages

PTO and paid holidays

Medical, dental, & vision benefits

401K and employer match

Employee discounts on vehicle, parts,

Job summary

Weatherford BMW of Berkeley is seeking an experienced Service Advisor to join our team in Berkeley, CA. The role focuses on delivering a premium customer experience, managing service orders, and providing concierge support for owners.This position requires at least 3 years of advisor experience, strong communication, and knowledge of vehicle technologies. A high-end dealership background and CDK familiarity are a plus; we offer competitive pay, benefits, and growth opportunities.

Qualifications

• Minimum of 3 years of service advisor experience.
• Highline dealership experience preferred.
• Strong knowledge of new vehicle technologies and mechanical operations.
• Excellent follow-through skills.
• Outstanding communication with customers.

Responsibilities

• Build and maintain strong customer relationships to drive repeat business.
• Oversee service orders and drive lane flow; ensure prompt service.
• Provide concierge support for owner inquiries, in person or by phone.
• Manage warranty claims administration and supervise service department.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Communicate repair timelines and updates to customers.
• Follow up with customers on estimates and pickup times.
• Resolve customer complaints and questions.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Teamwork

Attention to detail

Tools

CDK

Job description

Weatherford BMW of Berkeley is seeking an experienced Service Advisor to join our team in Berkeley, CA. The role focuses on delivering a premium customer experience, managing service orders, and providing concierge support for owners.This position requires at least 3 years of advisor experience, strong communication, and knowledge of vehicle technologies. A high-end dealership background and CDK familiarity are a plus; we offer competitive pay, benefits, and growth opportunities.