Premium Service Advisor — Highline Auto Experience

Sunwise Auto Group; Berkeley (CA); On-site; USD 38,000 - 156,000; Full time

Benefits offered by this job

Competitive wages

Medical benefits

Dental benefits

Vision benefits

401K matching

Paid holidays

PTO

Employee discounts

Job summary

Sunwise Auto Group is seeking an experienced Service Advisor to join our expanding team at Weatherford BMW. You will build world-class automotive retail experiences by assessing guest needs and guiding service department interactions to ensure satisfaction.

This role requires strong communication, car-technical knowledge, and the ability to manage multiple tasks in a fast-paced environment with a focus on premium customer care.

Qualifications

• Minimum of 3 years’ experience.
• Highline dealership preferred.
• Excellent follow-through skills.
• Broad knowledge of new vehicle technologies and mechanical operations.
• Fantastic communication skills.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Ability to be analytical, problem solve and multi-task.
• Team oriented and self-motivated.
• Professional, well-groomed personal appearance.

Responsibilities

• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Oversee administration of warranty claims as well as training and supervising of service deartment.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Effectively communicate to the customer the timeline of repair and maintenance.
• Follow-up with progress calls and/or emails to customers regarding any changes in the estimate or pick-up time.
• Resolve customer complaints and questions.

Skills

Excellent communication

Customer service

Follow-through

Analytical thinking

Multi-tasking

Team oriented

Professional appearance

Tools

CDK

Job description

Sunwise Auto Group is seeking an experienced Service Advisor to join our expanding team at Weatherford BMW. You will build world-class automotive retail experiences by assessing guest needs and guiding service department interactions to ensure satisfaction.

This role requires strong communication, car-technical knowledge, and the ability to manage multiple tasks in a fast-paced environment with a focus on premium customer care.