BMW Luxury Service Advisor - Premium Customer Experience

Lithia & Driveway; Seaside (CA); On-site; USD 64,500 - 161,800; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

BMW of Monterey is seeking an experienced Service Advisor to join our high-performing service team. You will greet customers, document vehicle needs, and recommend maintenance per manufacturer guidelines while coordinating with technicians.

In this role you’ll communicate timelines and updates, deliver premium service, and drive customer retention. Experience with BMW or luxury brands is preferred and a valid driver’s license is required.

Qualifications

• Previous experience as an Automotive Service Advisor
• Strong communication and customer service skills
• Ability to multitask in a busy service environment
• Proficiency with dealership management systems and repair order processes

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and document vehicle needs
• Recommend maintenance and repair services per manufacturer guidelines
• Communicate repair timelines, estimates and updates clearly
• Coordinate with technicians to ensure efficient workflow
• Deliver exceptional customer service from check-in to vehicle delivery
• Maintain accurate records and follow dealership processes
• Help drive customer retention and CSI performance

Skills

Customer service

Communication skills

Multitasking

Luxury brand experience

Tools

Dealership management systems

Repair order processes

Job description

BMW of Monterey is seeking an experienced Service Advisor to join our high-performing service team. You will greet customers, document vehicle needs, and recommend maintenance per manufacturer guidelines while coordinating with technicians.

In this role you’ll communicate timelines and updates, deliver premium service, and drive customer retention. Experience with BMW or luxury brands is preferred and a valid driver’s license is required.