Premium Security Services Manager — TAM Lead

Proofpoint; Maryland City (MD); On-site; USD 130,000 - 190,000; Full time

Job summary

Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role focuses on coaching and enabling TAMs to deliver post-sales guidance and ensure customers realize maximum value from Proofpoint solutions.

The Manager will partner with Customer Success, Support, and Sales to maintain customer health, mitigate risk, and support renewals and expansion.

Qualifications

• 5+ years of experience in Technical Account Management, Customer Success, or related customer-facing roles in SaaS or cybersecurity.
• 2+ years of experience managing, mentoring, and leading a customer-facing, technically oriented team.
• Strong technical acumen with the ability to understand and articulate complex cybersecurity solutions.
• Very strong customer service, and excellent communication and relationship-building skills, including experience engaging with executive stakeholders.
• Proficiency in tools such as Salesforce, Gainsight, and reporting platforms (Power BI or similar).

Responsibilities

• Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.
• Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.
• Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes.
• Collaborate cross-functionally with Support, Engineering, and other Customer Success teams to resolve escalations and improve the customer experience.
• Report on team performance and customer metrics, using data-driven insights to guide strategy and resource allocation.
• Support strategic accounts by participating in executive-level technical discussions and customer business reviews as needed.

Skills

Customer relationship

Executive engagement

Data-driven mindset

Tools

Salesforce

Gainsight

Power BI

Job description

Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role focuses on coaching and enabling TAMs to deliver post-sales guidance and ensure customers realize maximum value from Proofpoint solutions.

The Manager will partner with Customer Success, Support, and Sales to maintain customer health, mitigate risk, and support renewals and expansion.